Title: Blank screen
Last modified: August 30, 2016

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# Blank screen

 *  Resolved [opencollegearts](https://wordpress.org/support/users/opencollegearts/)
 * (@opencollegearts)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/blank-screen-54/)
 * We’re interested in using this plugin and upgrading to the Premium version but
   first need to test it. However, despite following the Documentation instructions
   and signing in as a YITH chat operator, when the Operator user clicks on the 
   YITH Live chat link in the Dashboard, they just get a blank white page, and front-
   end users just see “None of our Academic Coordinators are available at the moment.
   Please, try again later.”
 * I’ve filled in the URL and secret from the Firebase app, and enabled Chat via
   WordPress’s Dashboard, but just get a blank page. One potential issue may be 
   that our test site doesn’t have an SSL certificate so is just on http – will 
   it only work via an https URL?
 * Many thanks,
    Paul
 * [https://wordpress.org/plugins/yith-live-chat/](https://wordpress.org/plugins/yith-live-chat/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6208772)
 * Hi! Please try to download again the plugin, as today we have fixed a small bug.
 *  Thread Starter [opencollegearts](https://wordpress.org/support/users/opencollegearts/)
 * (@opencollegearts)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6208790)
 * Thanks for the quick reply, but I’ve uninstalled and re0installed the plugin 
   afresh and I’m still seeing a blank screen as the operator via the Dashboard.
   The ‘Chat with us’ popup is showing ok for the public user ok, it’s just the 
   back-end that isn’t working. The link the operator is sent to is /wp-admin/admin.
   php?page=yith_live_chat – is that correct?
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6208968)
 * Hi,
    that link is correct. Try to activate the debug mode and let me know if 
   some error messages came out.
 * Best Regards
 *  [geodown](https://wordpress.org/support/users/geodown/)
 * (@geodown)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6209057)
 * I have the same situation, is any others reason for this?
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6209067)
 * HI,
    sorry for making you wait, we are going to release, in the next days, an
   update that will solve this issue.
 *  [friendite](https://wordpress.org/support/users/friendite/)
 * (@friendite)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6209070)
 * Am also having same issue
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6209071)
 * Hi,
    we have just released an update. Download it and let us know.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Blank screen’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/yith-live-chat_c6e6f3.svg)
 * [YITH Live Chat](https://wordpress.org/plugins/yith-live-chat/)
 * [Support Threads](https://wordpress.org/support/plugin/yith-live-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-live-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-live-chat/reviews/)

## Tags

 * [blank-screen](https://wordpress.org/support/topic-tag/blank-screen/)

 * 7 replies
 * 4 participants
 * Last reply from: [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/blank-screen-54/#post-6209071)
 * Status: resolved