Support » Plugin: Booking calendar, Appointment Booking System » blank page on user permissions & global settings

  • Resolved koelner_dom

    (@koelner_dom)


    Hello,

    seemingly since last update the pages “user permissions” & “global settings” are blank exept from an upgrade button in the top.
    The other setting pages of the plugin (calenders, reservations, forms, extras, themes) work normal.

    I use WordPress 5.4.1, Theme Make and plugin Version 2.5.4

    Tested with two browsers, Chrome and IE

    • This topic was modified 3 years, 10 months ago by koelner_dom.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    Okay, we will check it as well and if it’s a global issue, we will update our plugin.

    Thanks.

    Thread Starter koelner_dom

    (@koelner_dom)

    issue in version 2.5.5 still not solved. still blank page on “user permissions” & “global settings”

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    We updated our plugin again, can you check it and then let us know about the results?

    Thanks.

    Thread Starter koelner_dom

    (@koelner_dom)

    Hello,

    the last update did not help. Both pages are still blank.

    Regards

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    Can you clear your website and browser caches and then check it again?

    Thanks.

    Hello,
    I just uploaded the plugin and am getting the same thing.

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    We fixed this issue in the past, so can you tell us what version are you using?

    Thanks.

    I also have this issue on a brand newly installed plugin. The Global Setting and user permissions are empty. I also created a calendar and cannot set it to “Available”, plugin version: Version 2.5.7 with WordPress 5.4.1 running ColourMag theme. Running PHP version: 7.4.6

    • This reply was modified 3 years, 10 months ago by oxxyfx.

    Hi,

    I am using this plugin on two sites – a testing and a public site. On testing site I have 2.5.3 version and it works like a charm. On pubulic site I have 2.5.7 version and User Permissions and Global Setting are blank, plus I can make or save new Themes, Forms or Extras. I get ‘Forbidden: You don’t have permission to access this resource’ error.

    I tried downgrading back to 2.5.3 but still no success. Both sites are running with WP 5.4.1.

    I’m running PHP Version 7.4.2 on testing site and live site is on 7.2.x as my hosting provider doesn’t have option for 7.4.2.

    Now I also tried updating plugin to 2.5.7 on testing site and it still works just fine. Could be PHP version compatibility a problem?

    Thanks

    I just installed this plugin also (Version 2.5.7) and I also see these blank pages.

    I am keen to purchase the extended version for additional features. But the lack of these features are making me consider looking elsewhere.

    In addition, there seems to be no function to edit the email confirmations and also the currency value which is in $.

    I am assuming these functions are also in the missing pages.

    Thread Starter koelner_dom

    (@koelner_dom)

    i just updated to plugin version 2.5.7. cleared cache and still have blank pages on global settings and user permission.

    again for information: wordpress version: 5.4.1 Theme Make.

    PHP info (higher version not possible at this time from my provider)

    cpsrvd 11.86.0.21
    Datenbank-Client Version: libmysql – 5.6.43
    PHP-Erweiterung: mysqliDokumentation curlDokumentation mbstringDokumentation
    PHP-Version: 7.3.6

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear users. Thanks for the detailed information.

    We will update our plugin and fix this issue.

    Once we update our plugin we will let you know.

    @oxxyfx check this short video tutorial – https://www.youtube.com/watch?v=XWjRm0lv4aU

    @marko98 we don’t think that it is a PHP version error, we will update our plugin and then we will ask you to check it again.

    @batfink76 both features you need available in the free version, you can find these two options from the themes page. Currency value – Booking Calendar > Themes > General settings > “Currency”. Email confirmations – Booking Calendar > Themes > Notifications tab.

    Thanks.

    Plugin Author wpdevart

    (@wpdevart)

    Dear users.

    We updated our plugin and fixed the issue. Now you can test the new version.

    Thanks.

    Hi,

    I’ve just updated the plugin. I can now see Global Settings and User permissions. But I still get “Forbidden: You don’t have permission to access this resource.” error when I want to ‘Save’ or ‘Apply’ changes for an ‘Extra’, ‘Theme’ or ‘Form’.

    Thanks

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    We tested our plugin with different websites and browsers, everything works fine from our side.

    So can you save the 2.5.3 version and then test the 2.5.8 version on your testing site?

    Thanks

Viewing 15 replies - 1 through 15 (of 18 total)
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