Support » Fixing WordPress » Blank page on resetting admin password

  • Hope someone can help me…

    1. I tried to update automatically to 3.8 but the installation got hung up…it never completed. Decided to do a manual update.
    2. Deactivated all plugins.
    3. Downloaded 3.8 and uploaded wp-admin, wp-includes, all other root files except wp-config.
    4. Site appears fine to public.
    5. Went to log in as admin…did not accept what I thought was my password.
    6. Clicked and completed the “Lost password?” email request for a new password. Received the email and clicked on the link. Returned to a blank white page!
    7. Went in to FTP and turned on error reporting. Tried again and received the message “Fatal error: Call to undefined function check_password_reset_key() in D:\Domains\rscmnz.org.nz\wwwroot\wp-login.php on line 566
    8. Consulted WordPress support forums and tried the following..
    9. Changed Plugins folder name to “plugins-old”. Same error.
    10. Changed the theme “Options” to “Options-old”. No error message but still a blank page.
    11. Repeated the manual install with a fresh copy of wordpress 3.8. and changing theme and plugins folder names to original and then back to “-old”. Same situation.

    Helllllllp…please

    The site is rscmnz.org.nz

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator t-p

    (@t-p)

    – Check the error logs on your server for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.

    The hosting provider tells me that there are no further loags available other than the one available in the Helm window which says:

    2013-12-20 07:10:48 W3SVC1642 PICARD 184.173.117.195 GET /wp-login.php action=rp&key=PRKliitK9IunRw22I493&login=rscmnz 80 – 118.93.103.39 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/31.0.1650.63+Safari/537.36 wp-settings-2=imgsize%3Dmedium%26editor%3Dhtml%26align%3Dright%26wplink%3D1;+wp-settings-time-2=1359782183;+wp-settings-5=imgsize%3Dmedium%26editor%3Dhtml%26align%3Dright%26wplink%3D1%26urlbutton%3Dfile%26libraryContent%3Dbrowse;+wp-settings-time-5=1386965295;+wordpress_test_cookie=WP+Cookie+check – rscmnz.org.nz 200 0 0 619 732 672

    Is rthis any help??

    Malcolm

    Also, I now notice this error when displaying the Admin login page:

    Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘wp_authenticate_spam_check’ not found or invalid function name in D:\Domains\rscmnz.org.nz\wwwroot\wp-includes\plugin.php on line 199

    Does that help?

    neddy49

    (@neddy49)

    Another error message has appeared when I click on the “Forgot password” link: Fatal error: Cannot redeclare has_shortcode() (previously declared in D:\Domains\rscmnz.org.nz\wwwroot\wp-includes\shortcodes.php:153) in D:\Domains\rscmnz.org.nz\wwwroot\wp-content\themes\options\framework\functions\common.php on line 23

    Moderator t-p

    (@t-p)

    Have you tried:
    – switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.

    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.

    neddy49

    (@neddy49)

    Hi Tara

    I currently have both plugins and the original theme Options) folders renamed with “-old”.

    Site now renders blank page at all times.

    neddy49

    (@neddy49)

    With both folders with correct names, the following message is displayed:

    Fatal error: Cannot redeclare has_shortcode() (previously declared in D:\Domains\rscmnz.org.nz\wwwroot\wp-includes\shortcodes.php:153) in D:\Domains\rscmnz.org.nz\wwwroot\wp-content\themes\options\framework\functions\common.php on line 23

    Moderator t-p

    (@t-p)

    site url?

    neddy49

    (@neddy49)

    rscmnz.org.nz

    Moderator t-p

    (@t-p)

    \wp-content\themes\options\framework\functions\common.php on line 23

    That error indicates your current theme to be “options”?

    However, the default, core-bundled Themes in WP 3.8 are: Twenty Twelve, Twenty Thirteen or Twenty Fourteen.

    neddy49

    (@neddy49)

    Yep…that is the error when the Options Theme is turned on. When it is off, the site renders a blank page.

Viewing 11 replies - 1 through 11 (of 11 total)
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