Blank Page on animation enabled pages

  • Resolved jeff0504

    (@jeff0504)


    4 years ago

    Hi,

    I am using the Lite Speed Cache plugin on the following websites:

    https://curveaccountants.com.au/
    https://musclejointbone.com.au/
    https://northernspinal.com.au/

    These sites use the Qode Bridge theme. I am often getting a blank page/space whenever I animate an element. This issue is resolved by purging the cache. I am not sure what is causing the issue with the animated elements/section. I’ve reset the LiteSpeed Cache setting to default and I still have this issue.

    What is the potential solution for this? I am running my website on a Lite Speed server so I don’t want to replace the plugin with different cache plugin.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support qtwrk

    (@qtwrk)

    4 years ago

    Hi,

    I am not exactly sure what do you mean by “blank page” animation ?

    could you please do me a screen recording of it ?

    Best regards,

    Thread Starter jeff0504

    (@jeff0504)

    4 years ago

    Hi

    In my homepage, there are few sections which use animation to fade up and fade down when the user scrolls the page, please find the link for the screencast below:

    So when the lite speed cache is enabled these animated elements are not being populated and I am having a blank space instead of elements. Once I purge the cache the animated elements are being populated again.

    I am using a Qode Bridge theme and the elements are place in the qode animation holder is it something to do with the animation holder?

    I hope this gives you an idea.

    Plugin Support qtwrk

    (@qtwrk)

    4 years ago

    Hi,

    Could you please provide the report number ?

    You can get it in toolbox -> report -> click “send to LiteSpeed”

    Best regards,

    Thread Starter jeff0504

    (@jeff0504)

    4 years ago

    Hi,

    Please find the report details below:

    Report number: TTXLGHRN

    Report date: 11/22/2020 23:57:13

    Plugin Support qtwrk

    (@qtwrk)

    4 years ago

    Hi,

    In your previous video, is that working example or not working example ?

    and what is the page link in your video ?

    Best regards,

    Thread Starter jeff0504

    (@jeff0504)

    4 years ago

    Hi,

    That is a working example, the page link is https://musclejointbone.com.au/. It is the homepage.

    I am having the same issue on another website https://northernspinal.com.au/. Here you can find the not working example:

    This happened today. Purging the cache have fixed the issue. Please see the report details below:

    Report number: PNXNXTXD
    Report date: 11/23/2020 04:39:05

    This issue happening in another website as well https://curveaccountants.com.au/.

    All three website has the same issue with litespeed cache. They have the same theme as well.

    • This reply was modified 4 years ago by jeff0504.
    Thread Starter jeff0504

    (@jeff0504)

    4 years ago

    Any Updates?

    Plugin Support qtwrk

    (@qtwrk)

    4 years ago

    now that is weird , both of your not-working sites are loading correctly on me

    have you tried clear up your browser cache ?

    Thread Starter jeff0504

    (@jeff0504)

    4 years ago

    Hi,

    I think you don’t understand what the problem is. This problem is often happening, but when I purge the cache, it fixes the issue.

    I’ve mentioned this in my previous comment. So to fix this, I’ve been purging the cache manually by logging into the Dashboard. We are running multiple ad campaigns on those sites so I cannot leave them as it is till someone has a look.

    That is why I’ve recorded a video to show what the issue is. Let me know whether this can be fixed or not? Or manually purging the cache is the only solution?

    I am running those websites on a lite speed server that is the only reason I am using the Lite speed cache plugin. Otherwise, I would have deactivated it long back and opted for a different one.

    Let me know if this cannot be fixed.

    Plugin Support qtwrk

    (@qtwrk)

    4 years ago

    Hi,

    yeah , we will first need to reproduce it.

    in your previous video , if that issue happens , it will stay in blank/grey placeholder forever , and never loads the content ?

    and when that happens , do you see any error message or bad request or something in browser’s developer tool ?

    and please try , copy out HTML code on both working and not-working case , and do a compare , see if there is anything in it.

    also try compare the requests list on both cases.

    Best regards,

    Plugin Support qtwrk

    (@qtwrk)

    4 years ago

    Hi,

    I’m going to mark this topic “Resolved”, due to lack of activity.

    If you still need help, please feel free to re-open it.

    Best regards,

Viewing 11 replies - 1 through 11 (of 11 total)
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