Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Blank page after hitting Donate

  • Resolved arkventure

    (@arkventure)


    I have this plugin set up with the basic stripe integration. I’ve also tried using the paypal and square gateways, and all of those payment options are doing the same thing. After you fill out all the info and hit DONATE on the donation form – it processes for a second, then loads a blank page with the URL …./donations/donation-form/?payment-mode=stripe (or ?payment-mode=square or ?payment-mode=paypal when I was testing those other modules).

    I’ve been troubleshooting this for days with no luck.

    I tried the solution in your help guide – make sure your “donation success” page is created, and defined within the plugin. It was, but to be sure, I deleted the page, recreated a new one, reset that one as the correct page – confirmed in the pages list that that page said “Donation Success Page” next to it – and still no change.

    I’ve reset permalinks, deleted the htaccess file so a new/fresh one could be regenerated – no change.

    I disabled all plugins and reverted to the standard theme – and still – no change.

    I switched from php 7.3 to 7.4 – no change.

    They are never taken to a confirmation screen, just a big blank page, and the donations all show up as “pending” in the list.

    What am I missing here, or what else could be causing this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @arkventure,

    Glad you reached out here.

    Check for any missing database tables. To do that go to Donations -> Tools -> System Info. Scroll down until you see the GiveWP Configuration section and let us know if any of the database tables listed there has a red X next to it.

    Next, check the GiveWP error logs for any recent errors. Donations -> Tools -> Errors, click the eye icon next to any recent error entry and copy/paste the full error message in your next reply.

    Last but not least, try to replicate the issue with a minimal setup: Twenty Twenty theme and only GiveWP active. This way you can rule out plugin/theme conflicts.
    Check our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Thread Starter arkventure

    (@arkventure)

    Red X is showing next to this database table: wpdse_give_revenue

    How can I add that back?

    Thread Starter arkventure

    (@arkventure)

    Just found your steps to fix this located here: https://wordpress.org/support/topic/error-submitting-payment-to-paypal/

    And that fixed the issue – hallelujah!! That was only 3 days of work, ha ha.

    Thank you!

    Plugin Support Rick Alday

    (@mrdaro)

    Glad to hear that.

    I’ll close this issue now but if you have any other issues please submit a new ticket.

    Have a great rest of your day!

Viewing 4 replies - 1 through 4 (of 4 total)
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