• hanifascraps


    Hi there,
    I just upload this plugin, and when I click in the activate it goes to blank page.
    And when i go to adm to see if it’s install in the menu does not apear nothing. But in the section of the plugin it apear activated.
    Can you help with this?
    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author photocrati


    @hanifascraps – Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.


    – Cais.



    I’m having what I think is the same issue. I have disabled all other plugins and switched to the default Twenty Sixteen theme. I tried Deactivating and then reactivating the NextGEN Gallery Plugin, but the issue remains.

    When I go to the Overview page, I see the Welcome message and the tabs (Welcome, More Videos, etc.), but they are all blank. The Gallery Settings and Other Options pages are completely blank as well. On the Add Gallery / Images page, Import from WordPress Media Library does nothing when I click it, and above that link it says “Your browser doesn’t have Silverlight, HTML5, or HTML4 support.” – but I’m using Chrome and I know it supports HTML4 & HTML5.

    Any help would be appreciated.


    Plugin Author photocrati


    @salixsys – Please start your own topic so we can try to help you with your specific issue on your specific site.

    See http://codex.wordpress.org/Forum_Welcome#Where_To_Post


    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)
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