WordPress.org

Support

Blank page

  • A co-worker of mine recently decided to “update to 3.5.1” without thinking twice or backing anything up. For a while the site was accessible to the public but not for the admins- our dashboard lead to a “fatal error” message. Now, when I try to access the site either as an admin or as the public, the page is white. What do I do!? How do I fix things if I can’t access anything as an admin?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Do you have FTP access to the site? If so, look for a stray .maintenance file. If you find it, delete it.

    Yes. I do. There is a .maintenance file. It is 33B of info though… when I click it it just says, <? php $upgrading = 136920776; ?> Are we sure I should delete this?

    Moderator Jan Dembowski

    @jdembowski

    Volunteer Mod. & Brute Squad

    Yes. That file should have been deleted automatically. Once that’s done check your web server’s error log file for what’s causing that White Page of Death.

    That’s caused by fatal PHP error and your log file may tell you what the cause is.

    Ok. stray file deleted. Now I am getting this message:

    Fatal error: Call to undefined function _wp_admin_html_begin() in /home/syunikng/public_html/eng/wp-admin/admin-header.php on line 40

    My page is accessible to public but I still can’t access the admin page. What are my next steps to get rid of this fatal error (which does feel pretty fatal I might add)

    esmi

    @esmi

    Forum Moderator

    Try re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Blank page’ is closed to new replies.