Blank page

  • Resolved dojaro

    (@dojaro)


    1 year, 6 months ago

    Hello,

    After updating the website of my client, I got the blank page again (when your plugin is active). When I deactivate it, there is no problem.
    I increased the memory already to 512 and did all the other “tricks”, but no luck.
    Can you help me please?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 6 months ago

    Hi @dojaro,

    This is weird, because our plugin only runs in the WooCommerce environment in the backend, e.g. in the order list and order details page, and when you request a PDF invoice or packing slip.

    Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us.

    You’ll find the logs under WooCommerce > Status > Logs.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    1 year, 5 months ago

    Hi @dojaro,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to reply to this topic is you still need help with this, or open a new topic if you have any other questions!

    Thread Starter dojaro

    (@dojaro)

    1 year, 5 months ago

    Hey there, this is not resolved yet. But because of Christmas etc I’ve not been active. There is no log from WooCommerce…

Viewing 3 replies - 1 through 3 (of 3 total)

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