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  • Resolved sjkd

    (@sjkd)


    1 year, 5 months ago

    Hello Duplicator-Team,

    I am a big fan of your plugin and have been using it for a dozen times but since the last update something doesn’t seem to work for me anymore.
    I only noticed (due to my first tutorial I used) that one step looks different. Before it said “Connect and Remove All Data” when pasting the new database info… it’s now auto set to “Empty Database” and I kept it this way and it all works out intil I am supposed to Admin Login I get whether just a blank site or HTTP ERROR 500. I’ve never had this problem before and couldn’t find any help trying to google that… can you help?

    Thanks a lot in advance!
    Stephanie

Viewing 3 replies - 1 through 3 (of 3 total)
  • Cory Lamle

    (@corylamleorg)

    1 year, 5 months ago

    Hey @sjkd

    Thanks for the feedback!

    “Connect and Remove All Data” was changed to “Empty Database” so they are basically the same thing. There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

    – Why do I get a blank/white screen on my site?
    – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-270-q

    We do have some bug fixes that might address your issue in the next version If you would like to submit a support ticket for this issue we can provide a copy of the next version for you to try and possibly have a closer look at your setup. Please provide a link to this forum thread when submitting the ticket.

    Hope this helps~

    Thread Starter sjkd

    (@sjkd)

    1 year, 5 months ago

    Hey Cory,

    thank you for your help and clearing out first that it’s just a new wording and the settings are still the same and fine.

    So I figured out that my blank / error page was due to my memory limit (setups). So I did the .user.ini settings stuff and now it is working perfectly fine again.

    So if anyone else might run into this issue… memory limit can be a thing 🙂

    Thanks again for your time!
    Stephanie

    Cory Lamle

    (@corylamleorg)

    1 year, 5 months ago

    Thanks for the update!

Viewing 3 replies - 1 through 3 (of 3 total)
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