• When I click to create an invoice since yesterday without any update or anything it stopped working and it redirects me to a blank page.
    When I go back to the order I can see that it created a pdf file but it’s corrupted.
    Can you help me?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hello there,
    hope you are doing well! 🙂

    In order to check what is happening, we will need to check the debug log, could you enable it on your site and paste here the result when you try to generate the invoice?

    To enable the debug, you have to add the next lines inside the “wp-config.php” file.

    
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Then, you can try to create the invoice and the debug log will be generated on the “wp-content” directory.

    When you finish, you can delete the previous code and left only “define(‘WP_DEBUG’, false);”

    Check it and let us know any news, please.

    Have a nice day!

    rrgraph

    (@rrgraph)

    I have the same Issue:

    Info:
    I downloaded your free version to see how it would work before joining the club.
    I tried looking for this issues under help center articles but could not fine any information.
    When I go to create a invoice it goes to a blank white screen. If I click on the order and then the invoice it open the pdf viewer but there is no information in the viewer BLANK.
    If I look in the folder wp-contents/upload/ywpi-pdf-invoice/2019 there are no files in this folder.
    If I go to woocommerce orders none of the pdf plugin icons are in the right hand column
    If I click on the order then I can see the PDF Icons.
    After creating a invoice it does show up in woocommerce / orders under the order , but when I click to open it is blank.

    I have done the debug like you stated in a another post a few days.

    PHP Fatal error: Uncaught DOMPDF_Exception: No block-level parent found. Not good. in /home/xxxxx/public_html/xxxxxxxxx/wp/wp-content/plugins/
    yith-woocommerce-pdf-invoice/lib/dompdf/include/inline_positioner.cls.php:37

    Stack trace:
    #0 /home/xxxxxx/public_html/xxxxxxx.com/wp/wp-content/plugins/yith-woocommerce-pdf-invoice/lib/dompdf/include/frame_decorator.cls.php(700): Inline_Positioner->position()

    #1 /home/xxxxxx/public_html/xxxxxxxxx.com/wp/wp-content/plugins/yith-woocommerce-pdf-invoice/lib/dompdf/include/text_frame_reflower.cls.php(330): Frame_Decorator->position()

    #2 /home/xxxxxx/public_html/xxxxxxx.com/wp/wp-content/plugins/yith-woocommerce-pdf-invoice/lib/dompdf/include/frame_decorator.cls.php(711): Text_Frame_Reflower->reflow(NULL)

    #3 /home/xxxxx/public_html/xxxxxxxx.com/wp/wp-content/plugins/yith-woocommerce-pdf-invoice/lib/dompdf/include/page_frame_reflower.cls.php(123): Frame_Decorator->reflow()

    #4 /home/xxxxx/public_html/xxxxxxxx.com/wp/wp-c in /home/xxxxx/public_html/xxxxxxxx.com/wp/wp-content/plugins/yith-woocommerce-pdf-invoice/lib/dompdf/include/inline_positioner.cls.php on line 37

    Thanks

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,

    First, sorry for the late reply.

    We are checking the issue, as soon as possible we will make a plugin update with a fix.

    Many thanks for your patience and have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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