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[Resolved] Blank Page

  • Hi, I’m looking for some help.

    This plugin looks perfect, and from the admin side has everything I need.

    However I’m having an issue when trying to export the data.

    I select the BP xProfile Fields which I’d like to export to CSV, and as soon as I click on the export button I have a blank page.

    I’m only testing this with 3 users on my site, and there are only 5 fields per users which I’m trying to export.

    I have enable wordpress debug, however there is no output from this issue.

    Many thanks for your help and support.

    https://wordpress.org/plugins/export-user-data/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Only me again,

    I have tested with the default theme and deactivating all the plugins, expect the data export and it works.

    I tested the export feature whilst activating each plugin one at a time, and it seems to stop working once Buddypress is activated.
    I have tried only activating buddypress with the export plugin and it fails.

    Any advice as to why it would fails while buddypress is activated?

    Many thanks again.

    Plugin Author qstudio

    @qlstudio

    Hi @krissparker,

    Thanks for trying to look into this problem – a white screen usually represents a PHP fatal crash – as you’ve found it’s a combination of buddypress and this plugin, but not this plugin alone.

    It’s possible that changes in the latest buddypress release are causing this error – I’ve not found time to test of release a 3.9 update yet – it’s on the list, but it’s sadly not at the top of it.. this will come when I have time.

    I would suggest you try an older version of buddypress – if this plugin’s functionality is really important – of wait for the next release.

    Thanks

    Q

    This is also happening to us. I’m not sure we can downgrade BuddyPress. This is the line logged by Apache to the error_log when trying to export (identifying info hidden to protect the innocent):

    [Thu May 01 18:24:32 2014] [error] [client xxx.xxx.xxx.xxx] PHP Fatal error: Call to undefined function get_current_screen() in /home/xxx/www/xxx.com/wordpress/wp-content/plugins/buddypress/bp-members/bp-members-admin.php on line 825, referer: http://www.xxx.com/wp-admin/users.php?page=export-user-data

    Anything we can do to get it fixed. We need BuddyPress for the xProfile fields. That is why we are using *this* plugin!

    Plugin Author qstudio

    @qlstudio

    The problem seems to be caused by a new 2.0 function added to BuddyPress:

    remove_signups_from_user_query()

    added via a filter action in bp-members-admin.php:167

    add_action( ‘pre_user_query’, array( $this, ‘remove_signups_from_user_query’), 10, 1 );

    The function tries to call the WP function get_current_screen, but this is not available yet – probably because the export runs before this is loaded.

    commenting out the action in BP allows the export to run correctly again.

    I think the fix is more to try and avoid this action in bp than anything else – I’ll see how best we can do that.

    Plugin Author qstudio

    @qlstudio

    Ok – I’ve uploaded a simple fix and released version 0.9.1:

    https://wordpress.org/plugins/export-user-data/changelog/

    I simply avoid the bp check by defining a constant – perhaps not totally ideal, but a working fix for now.

    Q

    Seems to work now. Thanks!

    Plugin Author qstudio

    @qlstudio

    Good news – marking this as resolved.

    Works! 🙂

    Thank you very much for your help and support.

    Regards.

    Plugin Author qstudio

    @qlstudio

    If the fix resolves the problem, please consider leaving a review of the plugins – this is helpful to us and also to other users.

Viewing 9 replies - 1 through 9 (of 9 total)
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