Title: Blank output
Last modified: July 3, 2019

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# Blank output

 *  Resolved [kimpomares](https://wordpress.org/support/users/kimpomares/)
 * (@kimpomares)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/blank-output-2/)
 * When I un-select “full page pdf” I get a blank page with a generic “download”
   title for the generated pdf.
    When I select “full page pdf”, as recommended on
   a previous forum post ([https://wordpress.org/support/topic/custom-css-not-working-68/](https://wordpress.org/support/topic/custom-css-not-working-68/))
   I get a page that replicates the browser display but the custom css does not 
   seem to be applied to the page.
 * I tried pasting the pdf shortcode on a different page and I get the same behavior.
 * I do not get an error message as mentioned by other forum members.
 * I am posting a few screenshots:
 * Output settings
    [https://prnt.sc/oa3f2e](https://prnt.sc/oa3f2e)
 * Blank pdf
    [https://prnt.sc/oa3fye](https://prnt.sc/oa3fye)
 * Am I missing something?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fblank-output-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/blank-output-2/#post-11710732)
 * Hi,
 * Thank you for contacting us!
 * Unfortunately, we cannot reproduce this problem on our local environment. Please
   provide the access credentials to your WordPress admin dashboard (with Administrator’s
   permissions) and the FTP credentials (host, username, and password), in order
   to detect the reason and find the solution.
 * During making tests we’ll probably deactivate some of your plugins or switch 
   the theme. That’s why before giving the access, we recommend you to make a full
   backup of your site.
 * Since this data is confidential, maybe, it would be better if you create a private
   ticket on our support forum ([https://support.bestwebsoft.com/hc/en-us/requests/new](https://support.bestwebsoft.com/hc/en-us/requests/new)).
   Please include a link to this post, so that we could recall the case immediately.

Viewing 1 replies (of 1 total)

The topic ‘Blank output’ is closed to new replies.

 * ![](https://ps.w.org/pdf-print/assets/icon-256x256.gif?rev=2580392)
 * [PDF & Print by BestWebSoft - WordPress Posts and Pages PDF Generator Plugin](https://wordpress.org/plugins/pdf-print/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pdf-print/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pdf-print/)
 * [Active Topics](https://wordpress.org/support/plugin/pdf-print/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pdf-print/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pdf-print/reviews/)

## Tags

 * [output](https://wordpress.org/support/topic-tag/output/)

 * 1 reply
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/blank-output-2/#post-11710732)
 * Status: resolved