Title: Blank Orders
Last modified: August 12, 2021

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# Blank Orders

 *  Resolved [uvwebdesign](https://wordpress.org/support/users/uvwebdesign/)
 * (@uvwebdesign)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/blank-orders/)
 * The past two months I have been getting random blank orders showing up, where
   the shipping and billing address is blank, there are no products in the order,
   and of course the order total is $0.00. How is this possible when you need something
   in your cart to even checkout and place an order?
 * Woocommerce is still working as real orders are coming in, but I have been getting
   about 10 of these blank orders each week.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [uvwebdesign](https://wordpress.org/support/users/uvwebdesign/)
 * (@uvwebdesign)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/blank-orders/#post-14766055)
 * .
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/blank-orders/#post-14766562)
 * Hi [@uvwebdesign](https://wordpress.org/support/users/uvwebdesign/),
 * Just checking if you’ve managed to resolve this as I can see the thread was closed
   with resolved status. If the issue is still ongoing, please update the thread
   status to not resolved or open a new thread. We’ll be happy to further investigate
   the issue. In this case, kindly provide us the following:
    - **System Status**: You can find it via WooCommerce > Status. Select “Get system
      report” and then “Copy for support”. Once you’ve done that, paste it here 
      in your response.
    - **Fatal Error Log**: Share a copy of any fatal error log found under WooCommerce
      > System Status > Logs (if available).
 * Thanks!
 *  [Prixer](https://wordpress.org/support/users/prixer/)
 * (@prixer)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/blank-orders/#post-15116451)
 * Hello
    Same problem
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/blank-orders/#post-15116722)
 * Hello there,
 * So sorry to hear that.
 * Since this forum thread is tagged as resolved but not resolved, please feel free
   to create a new thread.
 * Be sure to provide the requested information for better assistance.
 * We will be happy to assist you further in a new thread.
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Blank Orders’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/blank-orders/#post-15116722)
 * Status: resolved