Blank modal when loading articles from wordpress

  • Resolved Manuel

    (@mgarcia_avanzed)


    9 years, 11 months ago

    Hello everybody, I’m copy&pasting the same message that I sent to the support tickets to see if any of you can help me.

    ============================================

    Hello,

    Since I upgraded to 2.6.6 I’m getting an empty screen when I try to load articles in a newsletter. I mean, after drag&drop the “Articles from wordpress” box to the template, where is supposed to be loaded all the articles from my site, I get an empty screen with a javascript error.

    Please check the screenshot that I took http://updea.avanzed.com.es/mailpoet_error.png. There you will see the empty box and the javascript error: “wysijatrans is not defined”.

    I already tried all the regular stuff on this kind of situations. Please do not suggest me to clear the cache, disable plugins/themes, etc, just lets skip that part. Maybe I’m missing something, but I’m an advanced user.

    This site has more than 70.000 posts and the wp_terms table is over 37.000 records, so I was wondering if is there a kind of timeout that could be expiring before the full load of all the categories and tags and causing the empty response.

    I appreciate any help that you could provide me because this site has a massive use of your module and right now, this is a blocker issue that makes us unable to send new campaigns.

    Thanks.

    https://wordpress.org/plugins/wysija-newsletters/

Viewing 2 replies - 1 through 2 (of 2 total)
  • tronkybs

    (@tronkybs)

    9 years, 11 months ago

    I have same problem… (WP v.3.9.1 and Mailpoet v.2.6.6)
    Uncaught TypeError: Cannot read property ‘replace’ of undefined prototype.js?ver=2.6.6:807
    443
    Uncaught TypeError: Cannot read property ‘pageY’ of undefined wysija-editor.js?ver=2.6.6:1
    Uncaught TypeError: Cannot read property ‘replace’ of undefined prototype.js?ver=2.6.6:807
    12
    Uncaught TypeError: Cannot read property ‘pageY’ of undefined wysija-editor.js?ver=2.6.6:1
    Uncaught TypeError: Cannot read property ‘replace’ of undefined prototype.js?ver=2.6.6:807

    Thread Starter Manuel

    (@mgarcia_avanzed)

    9 years, 11 months ago

    All right,

    As I commented in my initial post, something was wrong in the load of the articles table. In this case, the cause was as simple as a memory limit exceeded error.

    To find out this, I had to turn on the debug mode and went to the page that is loaded inside the modal window: http://yourdomain/admin.php?page=wysija_campaigns&action=articles. The fatal error is also in the error logs of the server, so you could check them there as well.

    After raising the memory limit, the error is gone and the articles list is normally loaded again.

    Regards!

Viewing 2 replies - 1 through 2 (of 2 total)
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