Support » Fixing WordPress » Blank Login In Screen

  • I update my WordPress and now get the blank login screen of death!

    So far I have checked the wp-config file… that was ok
    then I renamed my plugins folder to temp_plugin and now I have this error on the login page
    “Fatal error: Cannot redeclare class Custom_Background in /home/content/62/7773762/html/dninm/wp-admin/custom-background.php on line 16”

    Now I need to know how to fix it..
    http://dninm.com/wp-admin/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Andrew Nevins

    (@anevins)

    Forum moderator

    Duplicate your temp_plugin folder, but rename the duplicate as ‘plugins’

    In Mozilla I get END OF FILE… in IE, the page doenst come up,
    and I cant login in… I get a blank screen…
    I need help!!!

    Never mind… fixed that…
    But I still cant login… I have a blank screen.
    I really need help with this?

    Deactivate plugins (if any) and revert to Twenty Eleven Theme and see if it solves the problem. You can put back your plugins and theme after fixing the problem.

    @fajardok

    I can’t say for sure that this will let you in, but it will show you the login page. dninm.com/wp-login.php

    It’s my understanding that there has been some similar instances of this issue when upgrading on Godaddy hosted accounts such as yours. Some folks have had success repairing the problem by re-upgrading WordPress directly from the Godaddy control panel.

    Here is a discussion that seems very much like your issue: I lost access to wp-admin when I upgraded… then I fixed things!

    @smackcell explains in detail how a similar issue was solved on Godaddy, and it seems that a few others had some success using the same method. See if anything there looks like it might help.

    How do I deactivate plugins?

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    Try:

    resetting the plugins folder by using FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

    – switching to the default theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    – re-uploading all files & folders – except the wp-content folder from a fresh download of WordPress. by using FTP or whatever file management application your host provides. (manual upgrade)

    – re-running the upgrade via wp-admin/upgrade.php

Viewing 7 replies - 1 through 7 (of 7 total)
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