Blank label issue after W10 KB5000802 update

  • Resolved sylvain68

    (@sylvain68)


    3 years, 1 month ago

    Hello @pepbc,

    Since this morning our LabelWriter 450 printers were not printing any information on the labels, either from WooCommerce or directly from the Dymo software (tested with DCD 1.3.2 and DLS 8.7.3, same behaviour on different workstations).

    So it’s not an issue related to your plugin but I thought it was important to share with you my experience that could affect many users.

    After investigating, the problem appeared just after the Windows 10 security update KB5000802 of March 9, 2021. Once this update is uninstalled, printing will work correctly again.

    According to some information found on the web, this update can also cause BSOD and affect several printer brands (Kyocera, Ricoh, Zebra, and others).

    Have a nice evening.

    Sylvain

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  • lucabart77

    (@lucabart77)

    3 years, 1 month ago

    Dymo has finally released an update, Installed and working now!!!

    for the “dymo label” software you can download:
    dymo label 8.7.4

    for those who use the “dymo connect” software, the software update will automatically start.

Viewing 16 replies (of 16 total)
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