Blank email notifications and engagements

Resolved

irama

(@irama)

7 years, 2 months ago

Hi team,

I’m having issues with email notifications and engagements.

My email notifications are being delivered with blank body content: https://pasteboard.co/GJNHWnE.jpg

Even though I’ve got content in the notification body:
https://pasteboard.co/GJNICm0.jpg

You’ll also notice there’s no checkbox to send this notification to the student:
https://pasteboard.co/GJNICm0.jpg

Which I thought was part of the standard functionality (and would be nice). It seems to exist in the documentation on the Lifter site:
https://pasteboard.co/GJNNYkq.jpg

When I configure engagement emails to do similar, they are also turning up blank:
https://pasteboard.co/GJNKsZ1.jpg

Thanks for looking into this for me.
Any ideas would be appreciated.

Cheers,
Andrew

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This topic was modified 7 years, 2 months ago by irama.
This topic was modified 7 years, 2 months ago by irama.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thomas Patrick Levy
(@thomasplevy)

7 years, 2 months ago

@irama,

Sorry you’re having issues here… first the easy stuff:

The course complete email does not have an option to send to the student because we internally decided that most of the “I completed something” emails aren’t emails that student’s NEED and would end up being a ton of spam. The student has just received on screen feedback (via a basic notification) that they’ve completed a course (a lesson, section, etc…) and then their phone vibrates in their pocket or they get a notification on their computer telling them the exact same thing “Hey you did that thing you know you just did”

I always try to put myself in the student’s shoes and if I were that student I’d be wondering “Why did @irama send me that stupid email… I KNOW I finished the course. Thanks for the email though, I guess”

What is a GOOD email notification when a course is complete? Some kind of engagement email directing the next action they should take. That’s what engagements are for. Notifications are to let students know what’s happened in supplement to what they already know.

We *can* argue this of course and you may disagree with the decision. The options are filterable so if you’d like to add student here (or elsewhere) let me know and I can draw up an example of the filter. It’s here in the codebase but I haven’t needed to write an example of how to use it yet so I don’t have one offhand: https://github.com/gocodebox/lifterlms/blob/3.12.1/includes/abstracts/llms.abstract.notification.controller.php#L226

The screencap of our documentation, for what it’s worth, is a screencap of a receipt which is a notification that we felt *should* go to student and is not in any way spammy. Not all notifications have the same options. I guess that’s not clear and sorry for that confusion.

The hard part: why are emails blank…

It *seems* that emails are working in some capacity since the header / title area is merged in. It’s conceivable that the code in LifterLMS Labs Simple Branding is incorrectly calculating a color value and causing the text of your emails to be white on white. If you’re using that lab can you disable it and test another email and see if that’s the case? If it is, can you provide me with the hex codes you’re using in the lab and I’ll see if I can recreate that mis-calculation and fix it?

Other than that I’m really not so certain what could be happening. Could you get the raw source of one of these emails and paste it into a pastebin for me to inspect? Redacting any server information you’re not comfortable sharing.

Thanks,

Thread Starter irama
(@irama)

7 years, 2 months ago

Thank you @thomasplevy

I’ll send the details through internal support. Then I’ll make sure to post the resolution back here for others who might experience the same.

Cheers,
Andrew

Thomas Patrick Levy
(@thomasplevy)

7 years, 2 months ago

@irama,

Since we resolved this issue via a support ticket I’m going to mark this resolved.

If I’m remembering the ticket correctly it had something to do with some custom code accidentally filtering LifterLMS email content.

Anyone else watching this I’d like to be clear that emails are not broken in LifterLMS 😀

Thread Starter irama
(@irama)

7 years, 2 months ago

Thanks for your help @thomasplevy

You are a gun and a gentleman!

Correct, emails are not broken in Lifter, this was a conflict with custom code on ‘the_content’ hook.

All good now. Rock on Lifter!

Cheers,
Andrew

Viewing 4 replies - 1 through 4 (of 4 total)

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