Sorry to hear you’ve been unable to use the plugin as you had been previously. It also sounds like you’ve attempted many of the troubleshooting steps listed on the plugin website already.
So we can try and determine the cause please share the following information:
- Your Site Health info. You can use this form to share privately.
- Are you able to access the Site Kit settings tab? I’m curious to know whether the same issue occurs with just the Search Console module connected.
- Do you recall any changes made to your website since this started occurring? (ie. Updates to plugins, configuration changes etc)
Thank you so much about your quick reply.
1. uploaded site health info
2. I can access SiteKit settings, but when I try to remove one service, it fails. Page speed panel shows results (poor speed as always)
3. I have to admit that I recently upgraded to wordpress 5.6 and then downgraded to WordPress 5.5.3 (other plugins had issues with JQuery migrate). Not sure if the issue appeared after that or if it’s suspect for this issue.
Thanks for sharing. When you mention that if you remove one service and it fails do you encounter the same error 404 message? If you can share a screenshot or details of this experience it might provide some additional information.
You can also try and reset the plugin providing you are the only connected user. This will reset all module services and disconnect all connected users. You’ll then need to go through the initial setup flow.
No, pressing the button to remove a service, nothing happens, no message. I have reset the plugin many times with no result
I understand, thanks for an update. What method you used to download WordPress version? I can then try and replicate the same issue from my side.
It might also be useful to know whether you’re able to view your Site Kit dashboard after performing the following steps:
- Install and activate the Health Check & Troubleshooting plugin.
- Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
- From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
- Attempt to view your Site Kit dashboard once more.
If you’re unable to view your Site Kit dashboard please check whether you can disconnect other modules – with the exception of Search Console, while in troubleshooting mode.
You can exit troubleshooting mode afterwards.
Yes I tried everything. Even the health-check & troubleshoot plugin.
I downgraded WordPress using WP downgrade plug-in without other issues. I think this is not relevant to the problem
Thanks for the update. I was asking you the method you used to downgrade version as I can test the same method with the same setup. If you used a plugin to downgrade I’m be curious to know if the same issue occurs when you once again upgrade to WordPress 5.6.
If you prefer not to upgrade please share a video of the experience you are encountering in the form of a video – while in troubleshooting mode using the Health Check & Troubleshooting plugin. If you can have your Chrome developer tools open displaying console errors we can then try to determine what’s occurring.
You can use a service such as Loom or Recordit to share the video, or upload to your Google Drive account. You can share privately using the same form you used previously if preferred.
I found the solution! Somehow my server was set to nginx instead of Apache. I wasn’t aware that this could cause malfunction of many plugins. Thank you for your time and sorry for the trouble. Maybe this will help more users.
Many thanks for providing an update, indeed that is something for us to watch out for should other users report the same issue.
Be sure to share your feedback on using the Site Kit plugin now that you can test out the various dashboard once again, we’d love to hear from you.
