Title: Blank Certificate Last modified: August 30, 2016 --- # Blank Certificate * [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/) * Hi there , I have try to create a basic certificate . But it showing blank content after i pass all unit . * The certification content i use as original one . FIRST_NAME LAST_NAME has successfully completed the course * COURSE_NAME * Date: COMPLETION_DATE Certificate no.: CERTIFICATE_NUMBER * and i have try add a background image . It have show the background image but the content never show . * [https://wordpress.org/plugins/coursepress/](https://wordpress.org/plugins/coursepress/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/blank-certificate/page/2/?output_format=md) [→](https://wordpress.org/support/topic/blank-certificate/page/2/?output_format=md) * Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/) * (@wpmudev-support4) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542392) * Hey there jacklee2, * Can you please try adding any other content and trying to resave settings to see if the content will be displayed. * We used to have issues with basic certificate but this should be fixed in the latest version of the plugin. Can you please let me know which version of the plugin you’re using? * Best regards, Bojan * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542398) * Cousepress Pro Version 1.2.6.2 * I have try resave the settings . It’s still same. * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542399) * Still got one question . If i open a unit with only live chat . the course percent will be 0 % . And won’t show the certificate section . * Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/) * (@wpmudev-support4) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542493) * Hey again jacklee2, * I’ve done some testing on the certificate and I’ve been able to recreate the issue which means this is a bug. As you mentioned above background option is working just fine but the content is not displayed in the pdf. I’ve reported this to our developer so he can investigate this further. * Regarding your second question for chat I’ve been testing this with only live chat element in the unit and I couldn’t recreate the issue. * Image on the front from that unit [http://screencast.com/t/6hGVOkxagqu](http://screencast.com/t/6hGVOkxagqu). All units with chat unit 100% complete [http://screencast.com/t/s58eIcPaKy](http://screencast.com/t/s58eIcPaKy). * Are you having any other elements within that unit? * Best regards, Bojan * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542495) * Hey there , * I have no other elements within that unit . * Here is the screenshot at my web maybe you can help take a look . * This are the live chat unit [http://www.screencast.com/t/o7dOlH6jR8](http://www.screencast.com/t/o7dOlH6jR8) * This are the percent of the course [http://www.screencast.com/t/NBHkASXluxg](http://www.screencast.com/t/NBHkASXluxg) * Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/) * (@wpmudev-support4) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542501) * Hey again jacklee2, * I’ve done some additional testing using CoursePress theme and also WorkBook and Discussion as you did based on your screenshots. * The certificate is not displayed until the course is actually completed and also you’ll need to click on “Done” button once you’ve done with the chat so the unit can be marked as complete. * Can you make sure you’re clicking done in the unit with the chat? * Best regards, Bojan * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542502) * Hey there , * Ya I have already press the Done button. But still same , is it the chat element issue ? * Because i using the element Live Chat * like this [http://www.screencast.com/t/SBVhKrSM](http://www.screencast.com/t/SBVhKrSM) * Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/) * (@wpmudev-support4) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542503) * Hey again jacklee2, * I understand how you’re using the chat element, I’m using it in the same way on my sandbox site. * Would you mind trying to test for conflicts to see if that will make any difference? To do that please try disabling all other plugins aside from CoursePress and WordPress Chat plugins to see if any of the other plugins is conflicting with them. * Best regards, Bojan * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542564) * Hey there , i have try delete the live chat unit and redo again and it’s be ok already . * And can i know is it possible to disable Enrollment & Course Cost Function to instructor ? Because i find out there are no option to disable in instructor capabilities settings there . * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542566) * Hey How about the Blank Certificate issue already ? Can you guide me how to solve? * Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/) * (@wpmudev-support4) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542568) * Hey again jacklee2, * > And can i know is it possible to disable Enrollment & Course Cost Function > to instructor ? Because i find out there are no option to disable in instructor > capabilities settings there * Not really sure what you’re looking to achieve here, can you please add more details so I can better understand the issue. * > How about the Blank Certificate issue already ? Can you guide me how to solve? * As much as I’d love to help with this one this is unfortunately beyond my knowledge scope, I’ve reported this to our plugin developer so he can investigate this further and fix in one of the following plugin updates. * Best regards, Bojan * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542569) * Hi there , * What i trying to say is . Currently the plugin are allow instructor to set the cost . So is it possible to disable and don’t allow instructor to do that? and only administrator role able to set the cost for the course . * Plugin Author [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/) * (@wpmudev-support4) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542571) * Hey again jacklee2, * This is unfortunately not possible out of a box with the current version of the plugin, you’d have to change instructor capabilities in order to change that. * Since this is a nice suggestion I’ll create a feature request for this so it will be considered to be added to the plugin. * Best regards, Bojan * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542575) * okays … * Appreciate for your support ya . Thanks a lot .. * Thread Starter [jacklee2](https://wordpress.org/support/users/jacklee2/) * (@jacklee2) * [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/#post-6542576) * Hey there , * Can i know how to show all instructor list into page ? * i have try insert the [course_instructors] and [course_instructors style=”list”] but nothing show out on the page . Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/blank-certificate/page/2/?output_format=md) [→](https://wordpress.org/support/topic/blank-certificate/page/2/?output_format=md) The topic ‘Blank Certificate’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/coursepress_f7e9b6.svg) * [CoursePress Learning Management System](https://wordpress.org/plugins/coursepress/) * [Frequently Asked Questions](https://wordpress.org/plugins/coursepress/#faq) * [Support Threads](https://wordpress.org/support/plugin/coursepress/) * [Active Topics](https://wordpress.org/support/plugin/coursepress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/coursepress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/coursepress/reviews/) ## Tags * [Certificate](https://wordpress.org/support/topic-tag/certificate/) * 16 replies * 2 participants * Last reply from: [Bojan Radonic – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support4/) * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/blank-certificate/page/2/#post-6542578) * Status: not resolved