Support » Fixing WordPress » blank admin page

  • Hi

    My site is up and running but my adminpage is blank. I tried several things to fix the problem like changing the php file. my hosting is

    when i try to log in to my admin page i get this fail message:
    Warning: require_once(/customers/1/b/c/ failed to open stream: No such file or directory in /customers/1/b/c/ on line 30 Fatal error: require_once(): Failed opening required ‘/customers/1/b/c/’ (include_path=’.:/usr/share/php’) in /customers/1/b/c/ on line 30

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  • esmi


    Forum Moderator

    Why are you using an old copy of WordPress? Were you aware that your site is currently running a very real risk of being hacked? You need to upgrade WordPress asap.

    Hi mjarnit,

    It seems that you might have some missing files from your WordPress installation. In that case I would recommend you to re-upload the WordPress core files and make sure you do not overwrite the wp-config.php file.

    Hope this helps.

    ok thanks i will try that. how do I make sure that i don’t overwrite wp-config.php files. i think i might need to find someone who will do it for me, to make sure that i don’t mess things up

    It seems that you are running an old version of WordPress. If it is an old version it is recommended to do a manual WordPress update. Here is a detailed article on how to make a manual WordPress update:



    Hi mjarnit,

    It looks you are running old version of Wp(3.5). Like the other members said,try to update your wordpress. your can do it in several ways. for example if you installed your wordpress by using any 1-click instillation application,then you can update it from your hosting cpanel,as the hosting provider will provide you the update.Perhaps you should contact your hosting provider for help.

    if you are going to re install your wordpress manually,then take a back up of all files including important file like wp-config.php,theme,database backup and then update the wp as per the above wp documentation link.

    in some cases you will get blank screen in wp-admin due to whitespaces in functions.php .if that is the case take a look at your functions.php file and make sure the are NO spaces at the top or bottom. Also Try to increase memory limit in php.ini


Viewing 5 replies - 1 through 5 (of 5 total)
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