Support » Plugin: Limit Attempts by BestWebSoft » Blacklists my IP, even though it's whitelisted.

  • I am not sure if it’s doing what it’s supposed to do; but on all 3 of my sites, it routinely blacklists my IP. I have to access my files in my hosting file manager, re-name the file manager in my hosting, just to log into my site; then re-name it back to the original name to reactivate the plugin. Usually every site… every day. Even better, when I get back into my site and re-activate the plugin, my IP is still whitelisted – and my IP is not even in the blacklist. I am going to delete it because this is just a ridiculous hassle.

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for your feedback.

    Is it possible that you’re using proxy when trying to go to your Dashboard (or another anonymizer)? Or IP is used not from the whitelist, but from the blacklist.
    If you need our help, please re-install the plugin and provide a link to your site.

    Sincerely,
    BestWebSoft Support Team

Viewing 1 replies (of 1 total)
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