Hi,
Sorry for the inconvenience caused.
If your IP is blocked you can use Sign On feature in Softaculous to get to your WordPress admin panel :
https://www.softaculous.com/docs/enduser/sign-on/
or if Softaculous is not available you can refer to the following guide to temporarily disable the plugin and then after you are logged in you can enable the plugin back :
https://loginizer.com/docs/configuration-and-settings/disabling-the-loginizer-plugin-if-you-are-locked-out/
Regarding the issue that your IP was blacklisted can you please go to WordPress admin panel -> Loginizer -> Dashboard and check the value for “Your IP Address” is that detected correctly ? Also is “Your IP Address” and “Server’s IP Address” the same ?
If the IP is not detected correctly you can use the “Method” dropdown to configure the method which should be used to detect your IP.
Do let us know if you still face the issue.
Thread Starter
obbs
(@obbs)
Thanks, the issue indeed was that the client IP address was detected incorrectly, so I was blacklisting the proxy servers connecting to my site, not the actual clients. I was blocked from logging in because my request went through a proxy that I had blacklisted.
The solution was to go to the Loginizer Dashboard and change the IP detection Method to “Custom” and “CF-Connecting-IP”. The other methods all returned the proxy server’s IP address rather than my client’s.
I had read the instructions for configuring Loginizer, and I don’t remember coming across an explanation of how to correctly set the IP detection Method (but I was drinking from the fire hose at the time, a lot to learn). If it is there, perhaps it’s not prominent enough in the documentation?
About logging in via the Softaculous WordPress Manager app: note that this also does not work for the same reason (IP of proxy was blacklisted). The only workaround was to disable Loginizer by renaming the directory. Also note that just renaming the directory after successful login does not work: I found the plugin deactivated and also had to reactivate it from the WP -> Plugins page.
I like the plugin though, it’s adequate, simple and does the job (so far at least).
Cheers.
Glad to know your issue was resolved.
It seems the IP method configuration is not mentioned in the documentation and Loginizer takes the default value for IP detection. We will add this to our docs to avoid this issue in the future for other users.