Title: black screen
Last modified: August 20, 2016

---

# black screen

 *  Resolved [khyriana](https://wordpress.org/support/users/khyriana/)
 * (@khyriana)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/black-screen/)
 * I have the video displayed, the image of the first, but as soon as I enable the
   playback video, I only have a black background. The extension is mp4 and I can
   read outside of WordPress.
    Thank you in advance
 * [http://wordpress.org/extend/plugins/cool-video-gallery/](http://wordpress.org/extend/plugins/cool-video-gallery/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Praveen Rajan](https://wordpress.org/support/users/praveen-rajan/)
 * (@praveen-rajan)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/black-screen/#post-3417072)
 * @ khyriana
 * if you mean that you are not seeing the video but have the audio playing, then
   it is video decoding problem.
 *  Thread Starter [khyriana](https://wordpress.org/support/users/khyriana/)
 * (@khyriana)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/black-screen/#post-3417077)
 * Thank you for your response. In fact, I noticed that happening on the cell, so
   I tried another encoding and it worked. Thank you again and congratulations for
   your plug-in
 *  [craftbilt](https://wordpress.org/support/users/craftbilt/)
 * (@craftbilt)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/black-screen/#post-3417094)
 * Hello,
    How can I try another decoding? Because I am having the same problem.
 * Thanks
 *  Thread Starter [khyriana](https://wordpress.org/support/users/khyriana/)
 * (@khyriana)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/black-screen/#post-3417104)
 * Unfortunately I use to transcode my Adapter mov mp4. I redid with HandBrake, 
   and the problem was solved.
    Have a nice day
 *  [peteratomic](https://wordpress.org/support/users/peteratomic/)
 * (@peteratomic)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/black-screen/#post-3417155)
 * Are there any guides as to what kind of “decoding” is necessary? That’s rather
   vague. Have an MP4 with the exact same problem. Works everywhere else but in 
   the JW player.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘black screen’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/cool-video-gallery_658d3b.svg)
 * [Cool Video Gallery](https://wordpress.org/plugins/cool-video-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cool-video-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cool-video-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/cool-video-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cool-video-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cool-video-gallery/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [peteratomic](https://wordpress.org/support/users/peteratomic/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/black-screen/#post-3417155)
 * Status: resolved