Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    Hi there @natasa5 , thank you for reaching out with your topic. Let’s gather some more details to figure out what is happening.

    1. Does this issue occur with a different theme like WordPress Twenty Twenty Two? You can safely simulate this by using the Health Check & Troubleshooting plugin. This way you can simulate using your site with individual/all plugins disabled, to narrow down the culprit.
    2. Could you go to WordPress Settings > Permalinks and click Save Changes without changing anything?
    Thread Starter natasa5

    (@natasa5)

    When I switched to Twenty Twenty Two the issue didn’t happen.

    But Astra was active theme from the very start, and the problem occurred recently. Please, help, I don’t know how to fix it.

    Thread Starter natasa5

    (@natasa5)

    Please help, the black-screen issue still exists.

    Astra team said it is not up to them.

    When inspecting in developer tab, I got this message (screenshot provided below):

    DevTools failed to load source map: Could not load content for https://modestlife.style/wp-content/plugins/depicter/resources/scripts/player/depicter.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load source map: Could not load content for https://modestlife.style/style-index.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    /web-stories/meal-time-to-cleaning-our-products-save-the-day/#visibilityState=prerender&origin=https%3A%2F%2Fmodestlife.style&showStoryUrlInfo=0&storyPlayer=v0&cap=swipe:1 The resource https://cdn.ampproject.org/v0/amp-story-1.0.js was preloaded using link preload but not used within a few seconds from the window’s load event. Please make sure it has an appropriate as value and it is preloaded intentionally.

    Please, check this screen: https://staging-430d-modestlifedotstyle.wpcomstaging.com/wp-content/uploads/black-screen-issue.jpg

    Help me fix this problem, I like your plugin a lot.

    Is the issue that my website is on wordpress.COM, not on wordpress.org?

    Or something else.

    Plugin Support Luckyna San

    (@luckynasan)

    @natasa5 thank you for the update. When I view your story, I am not seeing the black screen. I do see some console errors related to issues with cross origin data. Could you please reach out to your hosting provider to check the CORS configuration on your site?

    Thread Starter natasa5

    (@natasa5)

    Thank you so much for the update.

    The problem was solved by the Astra team. They found a CSS in the Astra customizer the previous programmer put there.

    I’m sorry I wasted your time for other people mistake.

    Plugin Support Luckyna San

    (@luckynasan)

    Thank you for the update. Glad the issue was resolved though!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Black screen opens when any story is clicked’ is closed to new replies.