Black boxes instead of images and feed ordering wrong

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter kotisivutohtori

    (@kotisivutohtori)

    9 months, 3 weeks ago

    Hi,
    I also noticed that the problem is with posts that are just BEFORE the collaborator-posts. In both cases when collaborator-post is missing, the post before that is black+title format. So seems that the collaborator-posts are messing up the feed layout.
    I also thought that the order is wrong, but it is the missing posts that make it appear its a wrong order, but in reality it is in the correct order, just 2 posts missing and 2 posts before the missing ones are messed-up.


    – Anne

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    9 months, 3 weeks ago

    Hi @kotisivutohtori,

    Thank you for contacting us for help with your Instagram Feed not displaying as expected. There may be a conflict or other feed display issue that’s unique to your setup. To investigate this further, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info. 

    To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

    Best Regards,

    Thread Starter kotisivutohtori

    (@kotisivutohtori)

    9 months, 3 weeks ago

    Suppor request done. Thank you!

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    9 months, 3 weeks ago

    Hi @kotisivutohtori

    Thank you for the update. We’ll continue helping you on our dedicated support channel. Once your issue is resolved, you can report back here in case someone with the same issue comes across this topic.

    Best Regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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