Support » Fixing WordPress » Black box white X

  • Hi All,

    I have a black box with white X appearing whenever I click on any of my sites content.
    The site works on desktop if I use WWW. however does not work on mobile.

    Any advice?

    • This topic was modified 4 months, 1 week ago by jmere6.
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  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Hi there,

    What have you tried so far? Have you tried deactivating all plugins to see if that resolves things? Switching to a different theme?

    Thread Starter jmere6

    (@jmere6)

    Hi Jose!
    Deactivated all plugins. Created a new menu and added custom links adding the www. As that version works on desktop.
    I added a backslash that was missing in the WordPress bakery plug-in ha that has caused issues from the WP upgrade too.
    I believe it’s the theme,
    The visual editor (WP bakery) won’t load, and I can’t upgrade as the business doesn’t have the purchase details.
    The theme is ANPS industrial from 2017

    What do you think? What visual editor could I or theme could I use free to easily transfer? I tried elementor but a lot of issues to fix in that swap.

    • This reply was modified 4 months, 1 week ago by jmere6.
Viewing 2 replies - 1 through 2 (of 2 total)
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