Support » Plugin: Wordfence Security - Firewall & Malware Scan » BitNinja block your Server = No pudates of riles!

  • Resolved pixelmm

    (@pixelmm)


    We have found out that we was unable to download latest rules.
    We checked the configuration and all is fine.
    But the problem is no download of rules.php and other updates comes from your server.

    we found out with our hosting that their firewall lock an dban your server ip address:

    https://bitninja.io/incidentReport.php?details=5ed9150c72&_ga=2.91551903.407980546.1538043212-1600076867.1527259001

    This is a problem because we notice today that all our sites where we used Wordfence are not up-to-date.

    Our hosting (serverplan.com) suggest to contact you to unban form bitninja your servers.

    We put our server for a while in “cominsoon mode” waiting your solution.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @pixelmm!
    Thanks for letting us know. It looks like BitNinja have a mod_security rule that is a little bit too aggressive there. This is a false positive. I’ll need to chat with my team before I can give you a final answer though. Will get back to you with an update as soon as I can.

    Thread Starter pixelmm

    (@pixelmm)

    thank you!
    I will wait your answer šŸ™‚

    Hi again!
    I’ve sent BitNinja an email. Will keep you posted on any progress.

    Thread Starter pixelmm

    (@pixelmm)

    thank you so much for the effort!
    I Will waiting the answer šŸ™‚

    Have a nice day

    Hi @pixelmm,
    We’ve heard back from BitNinja who say a fix should be on the way. Don’t have an ETA unfortunately, but if you want to you can always reach out to them directly as well.

    Thread Starter pixelmm

    (@pixelmm)

    thank you so much for the feedback, i will ask my hosting to contact them directly…

    thanks!

    This should be resolved now so closing this thread for now.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘BitNinja block your Server = No pudates of riles!’ is closed to new replies.