Support » Fixing WordPress » Bit of a panic here – Website redirecting when using iOS devices

  • I have a website running Thesis template – and has been very happily for months now. For some reason this evening my clients website is re directing him to an adult site when he visits it using any of his iOS devices (iPads and iPhones) – but this doesnt happen when he uses his windows based devices. It also doesnt happen for me or a number of people I have contacted.
    The only thing that has been changed recently is the 3.51 update – could this be causing it and should I roll it back on the server ?
    I am almost 100% positive that this is not a problem with the site but if any of you have time to take a look and let me know if you see anything I would be eternally grateful, and mabe get some sleep….

    Thanks in advance.

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  • Nope, just checked my iPad – nothing but CCH Leeds… Sounds like maybe on his device – I hate to ask, but what kind of apps has he downloaded??

    …when he visits it using any of his iOS devices…

    I would begin by checking those devices and their connection account, but I would not want to have to be the one to suggest that to him.

    Yeah this is what I am thinking, but he is saying multiple iOS devices are giving the same problem – could it be his router ?

    He its telling me his other devices are fine, I have others looked at it from various places with various devices and I can not replicate this behavious – I don’t like to tell a client they are the problem but I can’t see what else to do ?

    Has he tried his devices from a different ISP connection? Or tried other people’s devices on his connection?

    Nope, thats my next step in the morning – could I sort the problems by resetting his router maybe – or changing the DNS to OpenDNS ?

    Sorry, I really don’t know – I’d still just try to replicate it or narrow down when and where it happens. Double check your plugins just in case you have a “loser” – but it still seems like that would affect other people too. Is the site using any social media connections?

    The only social media plugin is the Yoast SEO Plugin – but the social media connection sections arent active. I have tried disabling all plugins I can do with and will see what happens when I visit my client in the morning – thank you all for your time.

    Well, good luck. Hope it’s solvable and without too much fuss :).

    I am feeling a lot more confident that its not the website causing the problem, to be honest that was my main concern.

Viewing 10 replies - 1 through 10 (of 10 total)
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