Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Billing State/ County is a required field error – even though it’s not

  • Resolved essemcreatives

    (@essemcreatives)


    Hi,

    Some of my customers have faced this problem while trying to checkout.

    No matter what, they are told that “Billing State/ County is a required field”, and they say they cannot see a way to edit this field… it persists even after I disabled this field from being a “required” field.

    I’m using Woocommerce 3.5.7 & 1.6.10 of this plugin.

    Please help ASAP!!

    Thanks,
    Sneha

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Yuki K. a11n

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @essemcreatives,

    Let’s make sure this is not a theme or plugin conflict with PayPal Checkout.

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for two – WooCommerce and PayPal Checkout. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Thanks!

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @essemcreatives

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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