Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Billing/Shipping Info not passed and double entry is required

  • Resolved anstoyanov

    (@anstoyanov)


    Hey there. It seems that the shipping details are passed only trough the paypal button and not when clicked on VISA, MasterCard, etc logos to pay with card directly on the website. I saw another topic with the same issue, but it’s probably fixed only for the paypal button and not the cards buttons. Now if someone chose to pay with visa, he needs to fill shipping details again in addition to the website.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anyone who can help?

    Plugin Support Joey

    (@jricketts4)

    Hi @anstoyanov,

    Can you include a copy of your system status report? – WooCommerce > Status > ‘Get system report’

    I’ve been unable to duplicate this locally. When using a different shipping address, the correct difference in addresses gets passed on to the created order in WooCommerce.

    Am I possibly looking in a different spot than you’re suggesting?

    Thank you,
    Joey

    Hi there,

    here is the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://blubambina.com
    Site address (URL): https://blubambina.com
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.24
    PHP Post Max Size: 250 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    cURL Version: 7.66.0
    OpenSSL/1.0.2t
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.43-MariaDB
    Max Upload Size: 250 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp34_
    MaxMind GeoIP Database: ✔
    Total Database Size: 70.25MB
    Database Data Size: 52.34MB
    Database Index Size: 17.91MB
    wp34_woocommerce_sessions: Data: 0.44MB + Index: 0.02MB + Engine MyISAM
    wp34_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp34_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp34_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp34_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp34_ads_products_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp34_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp34_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp34_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp34_aiowps_login_activity: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (18) ###
    
    AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.4.4 – Not tested with the active version of WooCommerce
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.2
    
    Autoptimize: by Frank Goossens (futtta) – 2.6.1
    Cloudflare: by John Wineman
    Furkan Yilmaz
    Junade Ali (Cloudflare Team) – 3.4.1
    
    Contact Form 7: by Takayuki Miyoshi – 5.1.6
    GDPR Cookie Consent: by WebToffee – 1.8.2
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.1
    Nasa Core: by NasaTheme – 1.5.1
    Simple 301 Redirects: by Scott Nellé – 1.07
    Product Feed PRO for WooCommerce: by AdTribes.io – 7.1.5
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18
    WooCommerce: by Automattic – 3.8.1
    Yoast SEO: by Team Yoast – 12.8
    WP Super Cache: by Automattic – 1.7.0
    YITH WooCommerce Affiliates: by YITH – 1.6.9
    YITH WooCommerce Compare: by YITH – 2.3.18
    YITH WooCommerce Wishlist: by YITH – 3.0.5
    
    ### Inactive Plugins (7) ###
    
    Limit Login Attempts Reloaded: by WPChef – 2.10.0
    ShortPixel Image Optimizer: by ShortPixel – 4.15.3
    SocialRabbit: by Maxim D. & Vitaly K. & Yaroslav N. & Ilya D. – 3.1.4
    WooCommerce Expand Tabs: by Diana Burduja – 1.12
    WooCommerce PayPal Pro: by wp.insider – 2.9.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.0.15
    
    YITH WooCommerce Product Bundles: by YITH – 1.1.21
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    yith_bundle (yith_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #248 - /shop/
    Cart: ❌ Page does not contain the shortcode.
    Checkout: ❌ Page does not contain the shortcode.
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: #692 - /terms-of-use/
    
    ### Theme ###
    
    Name: Digi Child Theme
    Version: 1.0
    Author URL: http://nasatheme.com
    Child Theme: ✔
    Parent Theme Name: Digi Theme
    Parent Theme Version: 1.5.1
    Parent Theme Author URL: http://digi.nasatheme.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: digi-theme/woocommerce/archive-product.php
    digi-theme/woocommerce/cart/cart-item-data.php
    digi-theme/woocommerce/cart/cart-totals.php
    digi-theme/woocommerce/cart/cart.php
    digi-theme/woocommerce/cart/cross-sells.php
    digi-theme/woocommerce/checkout/form-checkout.php
    digi-theme/woocommerce/checkout/thankyou.php
    digi-theme/woocommerce/content-product.php
    digi-theme-child/woocommerce/content-product_cat.php
    digi-theme-child/woocommerce/content-single-product.php
    digi-theme/woocommerce/content-widget-product.php
    digi-theme-child/woocommerce/global/breadcrumb.php
    digi-theme/woocommerce/global/quantity-input.php
    digi-theme/woocommerce/global/wrapper-end.php
    digi-theme/woocommerce/global/wrapper-start.php
    digi-theme/woocommerce/loop/loop-end.php
    digi-theme/woocommerce/loop/loop-start.php
    digi-theme/woocommerce/loop/orderby.php
    digi-theme/woocommerce/loop/pagination.php
    digi-theme/woocommerce/loop/price.php
    digi-theme/woocommerce/myaccount/form-login.php
    digi-theme/woocommerce/notices/error.php
    digi-theme/woocommerce/notices/success.php
    digi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    digi-theme/woocommerce/single-product/price.php
    digi-theme/woocommerce/single-product/product-image.php
    digi-theme/woocommerce/single-product/product-thumbnails.php
    digi-theme/woocommerce/single-product/related.php
    digi-theme/woocommerce/single-product/review.php
    digi-theme/woocommerce/single-product/share.php
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    digi-theme/woocommerce/single-product/tabs/description.php
    digi-theme/woocommerce/single-product/tabs/tabs.php
    digi-theme/woocommerce/single-product/title.php
    digi-theme/woocommerce/single-product/up-sells.php
    digi-theme/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 4
    Oldest: 2019-12-16 08:49:58 +0000
    Newest: 2020-01-06 08:51:26 +0000
    
    Pending: 1
    Oldest: 2020-01-13 08:51:27 +0000
    Newest: 2020-01-13 08:51:27 +0000
    
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    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    You can check the website blubambina.com
    To reproduce the problem – add product to cart > checkout > fill shipping details > click on Visa/Mastercard/etc . In order to complete the order, customer needs to enter again the shipping details. If customer uncheck “Ship to billing address”, then the address is auto populated.

    Plugin Support Joey

    (@jricketts4)

    Hi @anstoyanov,

    Thank you for those details!
    I’m able to duplicate a similar situation, but not exactly..

    I see that your theme has overridden the checkout form. Can you try running this test with a default theme, such as Storefront?

    Thank you,
    Joey

    Plugin Support Joey

    (@jricketts4)

    Hi @anstoyanov,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thank you,
    Joey

    Sorry for the late reply. I was now able to check with Storefront. Same problem occurs – billing address is required again in the let’s say visa dropdown and it’s not passed from the woocommerce billing address checkout form. Customer still needs to enter the address and details again. Can you help?

    Any update?

    In this case the billing address on the Visa dropdown is not populated, instead, the billing address from woo checkout form is passed to the shipping address in the visa dropdown. Please fix this issue, it’s obviously from the plugin, not from the theme.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Billing/Shipping Info not passed and double entry is required’ is closed to new replies.