Title: billing field required error
Last modified: November 28, 2018

---

# billing field required error

 *  Resolved [nicowebmaster](https://wordpress.org/support/users/nicowebmaster/)
 * (@nicowebmaster)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/billing-field-required-error/)
 * Hello,
 * I have a big problem is that the billing address fields, even empty and even 
   with checkout editor fields and required, I can go to the next step while the
   fields are empty ….
    How to do ? It’s very urgent.
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbilling-field-required-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Gerhard Potgieter](https://wordpress.org/support/users/kloon/)
 * (@kloon)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/billing-field-required-error/#post-10928889)
 * Hi, can you check if you have any JavaScript errors on your site? The validtion
   is done via JavaScript and general JS error can break this functionality as well
   as a bunch of other functionality requiring JavaScript.
 * This kind of problem is usually caused by either a conflict with your theme or
   with another plugin.
      The best way to determine this is to:  
    - 
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. You can find
   a more detailed explanation on how to do a conflict test here.
 *  Thread Starter [nicowebmaster](https://wordpress.org/support/users/nicowebmaster/)
 * (@nicowebmaster)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/billing-field-required-error/#post-10929270)
 * Hello,
 * Thanks for your feedback. I forgot to mention that I use the multistore woocommerce
   checkout plugin. And so we are on the payment page. The url does not change. 
   I think that’s why we can skip the steps and get to the payment, it says that
   the fields are empty … How to stay on the billing address step?
 * Thanks
 *  Plugin Contributor [Gerhard Potgieter](https://wordpress.org/support/users/kloon/)
 * (@kloon)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/billing-field-required-error/#post-10929396)
 * Your issue is probably then with the multistore woocommerce checkout plugin, 
   we do not support 3rd party plugins so you will have to contact the developers
   of that plugin for assistance.
 * As mentioned in my last comment, you can test the conflict by following the steps
   I outlined there.
 * When I test this with just WooCommerce and a default theme like Storefront or
   Twentyseventeen the validation works as it should.
 *  [Kenin](https://wordpress.org/support/users/kbassart/)
 * (@kbassart)
 * Automattic Happiness Engineer
 * [7 years, 5 months ago](https://wordpress.org/support/topic/billing-field-required-error/#post-10960553)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘billing field required error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

## Tags

 * [billing](https://wordpress.org/support/topic-tag/billing/)
 * [checkout](https://wordpress.org/support/topic-tag/checkout/)
 * [form](https://wordpress.org/support/topic-tag/form/)

 * 4 replies
 * 3 participants
 * Last reply from: [Kenin](https://wordpress.org/support/users/kbassart/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/billing-field-required-error/#post-10960553)
 * Status: resolved