Billing Continued After Cancellation – No Support Response

  • Jose Luna

    (@jose-luna)


    6 months, 2 weeks ago

    Unfortunately, my experience has been very negative.

    I cancelled my BookingUltraPro license years ago and confirmed cancellation again in January 2024. Despite this, my card was still charged last year and again this year.

    Key issues:

    • Charges continued after cancellation
    • Card was billed even after being removed from the account
    • Multiple refund requests sent with no response
    • No confirmation of license deactivation

    This should never happen with a subscription-based product. Billing after cancellation and lack of support response is unacceptable.

    I would not recommend this plugin unless billing transparency and cancellation controls improve significantly.

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