Billed when cancelled, support unreachable

  • Resolved oceanfact

    (@oceanfact)


    3 years, 3 months ago

    First of all, the support website does not work. There is a ringtone and the pages get locked in place.

    Second of all, there is supposedly a Live support. Well, it must be well hidden because I don’t have access to it, even on opening hours.

    Third, I contacted the support about a month ago to make sure to cancel the plugin. I never got an answer and was surprised to see a payment to Chimpmatic on my bank account. There was no mention anywhere that there will be an auto-renew.
    Especially when they mention this: “Just a reminder, a subscription entitles you to 1 year of downloads, updates and support from today.”

    And if there would be, there must be a button somewhere to cancel auto-renew or cancel all together a subscription to the plugin! There is none!

    I am asking for a full refund! I no longer use Mailchimp so I did not plan on using Chimpmatic.

    Best,

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  • Thread Starter oceanfact

    (@oceanfact)

    3 years, 3 months ago

    I sent several support requests through the support form. They did not get through. The form seems to have issues:
    it refreshes randomly as you type and webpages gets locked in place.

    Main channel of communication seems to be through their direct email address from which communication is fast.

    The service is indeed subscription-based with auto-renew. You need to click on the order number to find the subscription tab to manage your subscription.
    Quite unintuitive. The order is part of the subscription.
    The subscription manager should be on the main dashboard from which you access each orders or you have them both on the dashboard.
    They cancelled my subscription and I got refunded.

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