Billed me when they should not have

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  • Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    3 years ago

    Hi,

    I am sorry to hear that.

    When you purchase the plugin, you are signed up for recurring payments to renew the license.

    Unless you cancel the subscription yourself, the renewal is processed.

    That’s why we sent an email notice to you before the renewal so that you can cancel your subscription if you don’t want to.

    Unfortunately there’s no way for us to know whether you are using the plugin or not if you do not cancel your subscription.

    Hope this explains the issue.

    Regards.

Viewing 1 replies (of 1 total)
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