Big ‘X’ when loading website

  • Resolved superbokkie

    (@superbokkie)


    5 years, 5 months ago

    Hello,

    Since installing a sitewide banner via the Brave plugin, when I now load my website it first appears with a huge ‘X’ before loading all the background image content. The banner in question is the full-width blue one.

    When a disable the plugin, the ‘X’ doesn’t appear anymore.

    Any advice would be much appreciated.

    Thanks,
    Sian

    The page I need help with: [log in to see the link]

Viewing 10 replies - 16 through 25 (of 25 total)
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  • Thread Starter superbokkie

    (@superbokkie)

    5 years, 5 months ago

    @getbrave thank you very much

    Plugin Author Brave

    (@getbrave)

    5 years, 5 months ago

    @superbokkie We ran tests with Salient and we are not seeing the issue.

    It could be a setting that you turned on in Salient that be causing this. We would suggest you to either enable the Salient’s Page Transition Animation so that the X icon is not show. OR contact the Salient Developers about this so they can provide an insight as to why its happening on your site.

    Thanks

    Thread Starter superbokkie

    (@superbokkie)

    5 years, 5 months ago

    @getbrave Ah ok, how strange. I’ve already tried switching on the page transition feature but it doesn’t fix the X issue. I will contact Salient in the meantime.

    Are you still going to submit a fix for the ‘x’ appearing in a future update? I love your plugin but unfortunately won’t be able to use it until it’s fixed

    Plugin Author Brave

    (@getbrave)

    5 years, 5 months ago

    @superbokkie We actually have to reproduce the issue on our end to fix it. But strangely we cannot reproduce this issue. We have tried tweaking some settings in Salient to see if the issue appears, but it never did. So we guessing that it has something to do with a specific Salient settings. Let us know what the Salient guys say.

    Thanks

    Thread Starter superbokkie

    (@superbokkie)

    5 years, 4 months ago

    @getbrave Hello and happy New Year. I finally heard back from Salient support and unfortunately their reply was, and I quote,

    Sorry, but we can’t help resolve Third party plugin conflicts as per Themeforest Policy

    I keep checking your plugin after every update to see if the x is still there – last checked yesterday after the latest update and unfortunately it’s still there.

    I’m hoping that one day it will get resolved but until then I have to keep using a worse, but working plugin 🙁

    Plugin Author Brave

    (@getbrave)

    5 years, 4 months ago

    @superbokkie Wow they took a long time.

    We are very sorry that you are not able to use the plugin with the theme. In our test the Our popups did not have the issue when used with Salient.

    Can you kindly send us your Salient theme settings exported data so we can import it in our test site and see if we can reproduce the issue? Please be sure to remove any sensitive data before exporting. You can send the exported theme setting file to contact@getbrave.io

    Thanks

    Thread Starter superbokkie

    (@superbokkie)

    5 years, 4 months ago

    @getbrave Thank you so much, just sent you an email with the exported theme settings

    Plugin Author Brave

    (@getbrave)

    5 years, 4 months ago

    @superbokkie We replied to your email few days ago. Hope you have received it.

    Thread Starter superbokkie

    (@superbokkie)

    5 years, 4 months ago

    @getbrave I received your email, thank you. I’ll be able to create that page for you tomorrow and will get back to you asap

    Plugin Author Brave

    (@getbrave)

    5 years, 4 months ago

    Issue Solved via email.

Viewing 10 replies - 16 through 25 (of 25 total)
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