Title: Big problems with tmp files
Last modified: November 18, 2017

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# Big problems with tmp files

 *  [konndziu](https://wordpress.org/support/users/konndziu/)
 * (@konndziu)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/big-problems-with-tmp-files/)
 * Hello, I called my hosting service provider, who said that I should ask the wordpress
   forum. As you can see on my page there is an error (not only on this one but 
   on most of the same server). What could be the cause? How to recover these pages
   if they have been infected? (The “tmp” folder is empty.. Its only one file there–.
   hidden)
    -  This topic was modified 8 years, 5 months ago by [konndziu](https://wordpress.org/support/users/konndziu/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbig-problems-with-tmp-files%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/big-problems-with-tmp-files/#post-9697626)
 * Try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the directory of your currently active theme. This will force the 
   default theme to activate and hopefully rule-out a theme-specific issue (theme
   functions can interfere like plugins).
 *  Thread Starter [konndziu](https://wordpress.org/support/users/konndziu/)
 * (@konndziu)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/big-problems-with-tmp-files/#post-9697685)
 * When i deactivate theme my website works, but how can i know what is wrong with
   this theme?
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/big-problems-with-tmp-files/#post-9697707)
 * What is the name of the theme, and where did you get it from?
 *  Thread Starter [konndziu](https://wordpress.org/support/users/konndziu/)
 * (@konndziu)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/big-problems-with-tmp-files/#post-9697710)
 * Hey its working! I just install my theme second time and then enable. I just 
   dont know why plugin named ND Shortcodes didn’t work now but its not about WP
   so you can close this topic. Thank you very much for your helping!
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/big-problems-with-tmp-files/#post-9697741)
 * Excellent! For that last bit, I recommend reporting the problem at [https://wordpress.org/support/plugin/nd-shortcodes](https://wordpress.org/support/plugin/nd-shortcodes)
   so the plugin’s developers and support community can help you with this, or find
   an alternative.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Big problems with tmp files’ is closed to new replies.

## Tags

 * [tmp](https://wordpress.org/support/topic-tag/tmp/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/big-problems-with-tmp-files/#post-9697741)
 * Status: not resolved

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