Thread Starter
ward00
(@ward00)
Just a follow up – I looked at my sql database and the information as to what plugins I had installed is visible in the options table. Hopefully the fact that plugins themes etc disappeared from my wp-content folder can be rectified with some “magic” setting in the sql database?
I think the best course of action would be to contact your hosting provider and request them to doublecheck the wp-content folder.
Whatever CPanel is (not) showing it may or may not be reality.
If they confirm the wp-content/themes and wp-content/plugins folders are lost perhaps they can restore those folders for you from a backup.
Since the iTSec plugin creates a Database backup only (and yes it is by default stored in the wp-content/uploads/ithemes-security/backups folder but it is possibly also emailed) that’s not going to be any help anyway.
The missing folders are simply not included in an iTSec plugin database backup.
In worst case scenario you’ll need to download and reinstall the missing plugin(s) and theme(s). It’s only code and not data that is missing.
If that is the case use the info stored in the database to make a list of installed and activated plugin(s)\theme(s).
dwinden
In had similar experiences in past. There are two possible chances when plugins seems to be missing.
1) ithemes Security plugin might failed to write absolute root for plugins on wp-config.php, when we try to change the wp-content folder to custom name.
2) If WordPress files installed in its own folder, this plugin again do the similar functioning.
If one of the above two are possibilities, then your site back-end unable to find exact location of plugins, though they are still present in plugins folder. All the previously existing or installed plugins settings still can be seen in your data base. Since site was unable to find, even settings are still available in the data base all functions associated or enabled with those plugins will be disappear. In some cases, site shows nothing in front end.
You need to check if any absolute path was written on wp-config.php. If so, make changes to the correct root. Since you attempted to change permission to 444, wp-config.php and .htaccess don’t allow you to write on it. For that you first change file permission to both files to 644 in file manager. Then make changes wherever necessary.
If the above is not the case, then I do agree with @dwinden, you need to contact your service provider to get your site back to previous state.
