• I, my contact form used to work perfectly but now I’ve got a problem. Someone tried to contact me and the only info i got is:

    De : [your-name] <[your-email]>
    Sujet : [your-subject]
    Corps du message :
    [your-message]

    I’m starting my activity and it’s not easy to get some clients. It’s a pitty because I can’t see who contacted me and it’s one of my first clients! Is it possible to retrieve the information?

    Really hope you can help me.

    https://wordpress.org/plugins/contact-form-7/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Firstly I’d recommend you consider using a submission storage plugin like Contact Form DB or Contact Form 7 Storage to save all your CF7 form submits to the WP database. These are often used by experienced WP users – they provide a robust record of all form submissions even when things go a little wrong.

    To look at your problem please include a link to your Contact Form 7 form plus all your input in the Form and Mail sections of the CF7 interface.

    Thread Starter maryreb

    (@maryreb)

    Thanks for your answer.
    Here is the content of my contact form:

    <p>
    [text* your-name placeholder “Nom*”] </p>

    <p>
    [email* your-email placeholder “Email*”] </p>

    <p>
    [tel* your-tel placeholder “Téléphone*”] </p>

    <p>
    [textarea* your-message placeholder “Message*”] </p>

    <p>[submit “Envoyer”]</p>

    And here the email I received (empty data):

    De : [your-name] <[your-email]>
    Sujet : [your-subject]
    Corps du message :
    [your-message]

    The link to my contact form: http://www.alovelyday.ch/contact

    Can you help me to retrieve the missing data in the email so that I know who contacted me?

    Thanks a lot.

    RE: Can you help me to retrieve the missing data in the email so that I know who contacted me?

    ​​Sorry no – their gone – that’s one of the reasons I always use a submission storage plugin with Contact Form 7.

    You supplied your info from the ​Form section but not the Mail section.

    You need to add the fields you want sent by email in both the Form section & Mail: Message body: section of the Contact Form 7 interface and each field needs to be matched exactly as follows:

    ​​For example considering one of the fields provided in your info above.

    In the Form section you use:
    [tel* your-tel placeholder “Téléphone*”]

    In the Mail: Message body: section you need to use:
    [your-tel]

    You need to do this for every field you want sent by email.​​​

    Hi MaryReb,

    I think your code in displaying the submitted data are correct, for future implementation you need to install Contact form DB as mention above by @buzztone for you to save the submitted data for future use.

    Also you can troubleshoot your website by disabling plugin that cause the conflict with contact form 7.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Big problem, help!!!!’ is closed to new replies.