Support » Fixing WordPress » BIG PROBLEM EMERGENCY WordPress doesn't work anymore

  • Hello all,

    Yesterday i tried to fix something for my e-commerce shop. After that the website is broken. It’s something in one of the functions.php files, but i replaced them already by the right ones. These are the problems:

    Warning: include(/customers/7/f/4/ failed to open stream: No such file or directory in /customers/7/f/4/ on line 62 Warning: include(): Failed opening ‘/customers/7/f/4/’ for inclusion (include_path=’.:/usr/share/php’) in /customers/7/f/4/ on line 62 Fatal error: Cannot redeclare wp_timezone_supported() in /customers/7/f/4/ on line 2613

    Could somebody please help me? The site has to be live this evening for the opening of my shop. It would be very great. Thanks!


Viewing 3 replies - 1 through 3 (of 3 total)
  • this bring us to the following:
    – you managed to make all of your setup work = backup your database
    – you are going to make changes in a working setup = backup your database

    but apparently there’s a cache problem, is advanced-cache a plugin?

    try the following (but first of all install a backup plugin or go making it manually using PhpMyAdmin)
    – if using a cache plugin, rebuild the cache
    – try to disable all the accessories plugins (cache, widgets, etc)
    – keep your plugins active, but swap theme
    – turn on WP_DEBUG in wp-config.php


    I have a backup of my database of last week and a backup of the ftp of last week. My hosting provider told me half an hour ago to set wp-debug on in the wp-config file. So i did this and the problem above came up. After that she told me to replace the wp-includes and wp-content folder by the backup ones of last week. This is not yet ready..

    How can i close plugins when the admin doesn’t work? What do i have to do now?

    Hope you can help me. It would be really great.



    to disable plugins, just rename their folders, for example
    rename wp-content/plugins/my-plugin to wp-content/plugins/my-plugin-off

    they will deactivate, but continue to appear in the plugins list
    – rename the folder back to the original name before activating them again

Viewing 3 replies - 1 through 3 (of 3 total)
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