Title: big problem
Last modified: August 20, 2016

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# big problem

 *  [carlossouza](https://wordpress.org/support/users/carlossouza/)
 * (@carlossouza)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/big-problem-11/)
 * when i update 3.4 portuguese i lost my back color and my pages. Help me please!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [RichardWPG](https://wordpress.org/support/users/richardwpg/)
 * (@richardwpg)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/big-problem-11/#post-2831847)
 * Do you have your most recent backup before you update to 3.4?
 *  Thread Starter [carlossouza](https://wordpress.org/support/users/carlossouza/)
 * (@carlossouza)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/big-problem-11/#post-2831858)
 * Yes…i have!
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/big-problem-11/#post-2831963)
 * Have you tried:
 * – deactivating **all** plugins to see if this resolves the problem. If this works,
   re-activate the plugins one by one until you find the problematic plugin(s).
 * – switching to the Twenty Eleven theme to rule out any theme-specific problems.
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems.
 * – re-uploading all files & folders – **except** the wp-content folder – from 
   a **fresh** download of WordPress.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘big problem’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [13 years, 9 months ago](https://wordpress.org/support/topic/big-problem-11/#post-2831963)
 * Status: not resolved

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