Title: Big performance issue Last modified: January 16, 2026 --- # Big performance issue * [cagsan](https://wordpress.org/support/users/cagsan/) * (@cagsan) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/big-performance-issue/) * Hi there, * Using the latest plugin. We are buying large traffic and send it to our product page with airwallex apple pay button. However, we have encountered some issues. 1- The order process waiting time is very long. Before we were using stripe, it was around 3 seconds, now its like 8-9 seconds (time waiting time after user clicks buy on apple pay while waiting response from airwallex api requests)2- We noticed that sometimes payment methods are rate limited. Is there any setting to stop this rate limiting ? Maybe its on Cloudflare part not sure.Because of these we get much lower orders. This is very important and hope you can fix this issue.Best regards Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [ssatria](https://wordpress.org/support/users/ssatria/) * (@ssatria) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/big-performance-issue/#post-18787821) * Hi [@cagsan](https://wordpress.org/support/users/cagsan/) , * Can you please help us with these questions? 1. Regarding the first question, which stage is taking the longest time? Is it: 2. - Opening the checkout page and displaying the Apple Pay button? - Clicking the button to proceed to fingerprint or facial recognition? - Fingerprint or facial recognition to the order completion page? - Or is it a combination of these three steps? 3. Regarding the second question, how is the payment method rate limit displayed? Is it because the payment method is not displayed on the front end, or is it due to a 429 error after calling the API? Are there any logs? 4. Please provide the account ID for troubleshooting. * Thank you! * – Steve from Airwallex * Thread Starter [cagsan](https://wordpress.org/support/users/cagsan/) * (@cagsan) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/big-performance-issue/#post-18790047) * Hi there [@ssatria](https://wordpress.org/support/users/ssatria/) , 1. We see many requests with cloudflare check in console log, that may be the reason.. Almost all of them are a bit slower around 750ms to 1.200 secthe slowest one is that after user passes faceid on apple pay and send payment request to airwallex api, it takes much longer than Stripe. 2. We are using express checkout. Guest purchases. Have seen many of the time that ajax requests have been blocked and have 403 response code. Maybe cloudflare or airwallex have a high security measurement to allow x visitors per second or etc ? Because when we buy high load of traffic and send to our product page, we have many 403 responses when we check the logs, thats why we get lower orders compared to Stripe. Here is the log example [https://i.snipboard.io/iN4fqv.jpg](https://i.snipboard.io/iN4fqv.jpg) Is there anyway to disable rate limits ? * - This reply was modified 8 months, 2 weeks ago by [cagsan](https://wordpress.org/support/users/cagsan/). - This reply was modified 8 months, 2 weeks ago by [cagsan](https://wordpress.org/support/users/cagsan/). * Thread Starter [cagsan](https://wordpress.org/support/users/cagsan/) * (@cagsan) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/big-performance-issue/#post-18790123) * ```wp-block-code This is the debug.log[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null[2026-01-18 21:25:11] Airwallex\Gateways\AirwallexGatewayTrait::getActivePaymentMethodTypeItems Failed to get payment method types: {"code":"too_many_requests"}| null ``` * Plugin Support [ssatria](https://wordpress.org/support/users/ssatria/) * (@ssatria) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/big-performance-issue/#post-18792952) * Hi [@cagsan](https://wordpress.org/support/users/cagsan/), * We’re trying to take a look to see how we can resolve your issue. To assist you better, can you email us at [woocommerce-comms@airwallex.com](https://wordpress.org/support/topic/big-performance-issue/woocommerce-comms@airwallex.com?output_format=md) with your Airwallex account details so we can investigate better? * Thank you! * – Steve from Airwallex Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Big performance issue’ is closed to new replies. * ![](https://ps.w.org/airwallex-online-payments-gateway/assets/icon-256×256.png? rev=2514923) * [Airwallex Online Payments Gateway](https://wordpress.org/plugins/airwallex-online-payments-gateway/) * [Frequently Asked Questions](https://wordpress.org/plugins/airwallex-online-payments-gateway/#faq) * [Support Threads](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/) * [Active Topics](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/unresolved/) * [Reviews](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/reviews/) * 4 replies * 2 participants * Last reply from: [ssatria](https://wordpress.org/support/users/ssatria/) * Last activity: [8 months, 2 weeks ago](https://wordpress.org/support/topic/big-performance-issue/#post-18792952) * Status: not resolved