Big issue with “Weight Based Shipping Legacy”

  • Resolved amaliadl

    (@amaliadl)


    6 months ago

    Hello,

    I’m encountering a major issue with the “WooCommerce Weight Based Shipping” plugin since the last update.

    The shipping options currently displayed on my website are the ones I had previously set up on a page that no longer exists. That page is now inaccessible, and I can’t edit or remove anything from it.

    I’ve checked the Shipping Zones in WooCommerce, but I can only add new shipping options there — not edit or delete the ones that are still appearing on my website. For example, I cannot change the price of the €2 “Lettre Suivie” shipping method, nor rename it, and I can’t find where to do that in WordPress.

    This is very frustrating, as customers still see outdated shipping methods I can’t manage anymore.

    Could you please tell me how to remove or edit these obsolete shipping options?

    Thank you for your help,
    Amalia

    • This topic was modified 6 months ago by amaliadl.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dan

    (@dangoodman)

    6 months ago

    The default way to set up shipping is by using the shipping zones: WooCommerce > Shipping > Shipping zone > [shipping zone] > Weight Based Shipping.

    However, WBS also supports a global shipping method that is not tied to any specific shipping zone: WooCommerce > Shipping > Weight Based Shipping.

    Could you check if you have some global WBS rules?

    Thread Starter amaliadl

    (@amaliadl)

    5 months, 2 weeks ago

    Hi, thank you for answering.

    https://snipboard.io/woeBXG.jpg : here are my shipping zones. I desactivated “WBS” but it still works. So of course first thing I check was the WBS section as you suggest.

    But as you can see, I don’t have Weight Based Shipping it the settings, only “legacy”. I don’t know what this is. As you say, I used to edit the rules by clicking here, but you can see this space is empty now: https://snipboard.io/hC7B8g.jpg

    This is why I can’t edit the rules. If I could do something here, I would modify them like I used to, or delete them if your plugin is not effective anymore.

    The thing is, my shipping rules can still be chosen when an order is made, however I can edit them or do anything. https://snipboard.io/Mh3u7n.jpg

    Everything worked perfectly until your plugin become “legacy”, this is so frustrating.
    Can you please help ? This is driving me crazy :’)

    Thank you

    • This reply was modified 5 months, 2 weeks ago by amaliadl.
    Plugin Author Dan

    (@dangoodman)

    5 months, 2 weeks ago

    Hi @amaliadl,

    To make sure the undesired shipping option comes from WBS, deactivate the plugin temporarily. The option should disappear.

    The empty area on the settings page (https://snipboard.io/hC7B8g.jpg) suggests there is a conflict with another plugin or your current theme. Try deactivation other plugins or switching to the default theme temporarily to find the culprit. Knowing it we can think of further steps to find a workaround.

Viewing 3 replies - 1 through 3 (of 3 total)

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