Title: Big issue
Last modified: August 22, 2016

---

# Big issue

 *  [Tophe58](https://wordpress.org/support/users/tophe58/)
 * (@tophe58)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/)
 * Hi Nicolas,
 * I have a big issue.
 * 1) Updating WordPress was fine but apparently it has deleted my customizr child
   theme, therefore the custom CSS with it.
 * 2) Updating WordPress works except error (see above) but also Polylang flags 
   have disappeared.
 * 3) Updating Customizr to 4.01 version leads to abnormal layout of the website:
   no menu appearing anymore although existing; big spaces between lines etc.
 * Could you please help with these issues?
    Regards

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [rdellconsulting](https://wordpress.org/support/users/rdellconsulting/)
 * (@rdellconsulting)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/#post-5528874)
 * 1) The WP update should not have touched your child theme which sits in wp-content
   and will not change with a WP update.
 * But if you’re this late to update WP, what version of Czr were you using? There
   have been some pretty major changes to Czr recently, and we’re now up to 3.2.8.
 * Do you keep backups of your Child Theme that you can restore?
 * Need a site link to help
 *  Thread Starter [Tophe58](https://wordpress.org/support/users/tophe58/)
 * (@tophe58)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/#post-5528939)
 * Hi,
    Regarding the customiser child I did myself a mistake, but I could recover
   as I did a backup of it.
 * WP updated: website working although some submenus don’t work, as well no different
   languages using Polylang.
 * Customizr updated: website is not working at all.
 * Site is: [http://www.ladouceheure.be](http://www.ladouceheure.be)
 * Regards
 *  Thread Starter [Tophe58](https://wordpress.org/support/users/tophe58/)
 * (@tophe58)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/#post-5528940)
 * Ps: if needed, I can upload the last version I have backed up (from September
   on) and then we could start working from there.
 * Regards
 *  [rdellconsulting](https://wordpress.org/support/users/rdellconsulting/)
 * (@rdellconsulting)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/#post-5528959)
 * Can you still get to the WP backend? If so, set the Theme as Customizr, not the
   Child Theme and see if that shows anything.
 * I suspect there is something in your CT functions.php causing the White Screen.
 * Try using a CT functions.php with just a header and <?php and no other code.
 *  Thread Starter [Tophe58](https://wordpress.org/support/users/tophe58/)
 * (@tophe58)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/#post-5528979)
 * Hi,
 * When using Customizr, not child, I still have blank header and big blank line
   between slider and featured pages.
    Weirdly, nothing work out with child theme
   although I never touched it since it was working fine. While using WordPress 
   3.9 everything was working fine.
 * Regards
 *  Thread Starter [Tophe58](https://wordpress.org/support/users/tophe58/)
 * (@tophe58)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/#post-5528990)
 * Hello,
 * So, last update. I went back to one of the last backup and updated to the last
   version of wordpress. The CT was not working properly so I just went back to 
   customizr alone. All is working fine except polylang (see [http://www.ladouceheure.be](http://www.ladouceheure.be)).
   Updating now to the last Customiser version makes the website crashing down. 
   So, any idea?
 * Thanks in advance

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Big issue’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/customizr/4.4.24/screenshot.png)
 * Customizr
 * [Support Threads](https://wordpress.org/support/theme/customizr/)
 * [Active Topics](https://wordpress.org/support/theme/customizr/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/customizr/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/customizr/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Tophe58](https://wordpress.org/support/users/tophe58/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/big-issue-8/#post-5528990)
 * Status: not resolved