Big Blank screen after upgrade to 3.3.1 Have tried everything I knew (16 posts)

    Posted 3 years ago #

    Hi everybody.
    I am facing a serious problem.
    I run 2 blogs. During upgrade from 3.3 to 3.3.1 one blog came ok and the other one went BLANK. No more admin, no more blog live.
    I've spent the all day and I've tried everything I read about.
    -Deleted plugins.
    -Repaired tables
    - Renamed my theme folder
    -Checked blank space at the end of wp-config
    -reuploaded my back-up via MySQL
    -Reuploaded version 3.3 (all files and folders excepted WP-CONTENT).
    At this point I read that It was better not to upload Wp-config. So I didn't. But when I tried to go to myblog/wp-admin, screen says that there is no wp-config (strange, I did not delete it) and was needing one (of course !). So, I reuploaded my file.
    Again BLANK Screens everywhere (admin + site).
    I've tried to DEBUG True, but cannot see anything, it is completely white.

    I don't know what to do anymore. All tables are there, Database look ok.
    The strange thing is that the other blog went fine on upgrading.

    My host recently made changes on server...could it be something there ?

    I will appreciate any help.
    Thank you very much.

  2. shibulijack
    Posted 3 years ago #

    This usually happens when your server is running out of memory. I suppose you are nearly at your memory limit for your account...

  3. shibulijack
    Posted 3 years ago #

    I did some googling and found these:

    1.A partially complete upgrade – Solution: Re-upload the upgrade files.
    2.FTP Client making a mess of the upgrade – Solution: Get a better FTP client and re-upload the upgrade files.
    3.Something failed running /wp-admin/upgrade.php upgrade script – Solution: Find out what failed (check logs), fix it and re-upgrade.
    4.Incompatible Plugin Enabled – Solution: Disable all plugins, then add them back one at a time to see which one causes the problem.
    5.Adding the new define(‘SECRET_KEY’,… parameter into wp-config.php – Solution: Don’t put it at the end of your file, put it before the line that says /* That’s all, stop editing! Happy blogging. */

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  5. ahaveland
    Posted 3 years ago #

    Are you using the memcached plugin (wp-content/object-cache.php) by any chance?

    I'm seeing a problem with logging in with it enabled, which I'm trying to debug. If I rename wp-content/object-cache.php to object-cache2.php temporarily then I can log in, do stuff and then have to rename it back afterwards.

    Posted 3 years ago #

    Thank you all for helping me...

    @Esmi . Did all that already as per my message. I just uploaded twenty eleven theme and renamed again my current theme...but nothing.

    @ahaveland. NO I don't use memcached plugin

    @shibulijack. Re-upload the upgrade files....Which ones ? I juts reuploaded all files from prev. version.
    + running /wp-admin/upgrade.php upgrade script what failed (check logs). Where can I check the logs ? My screen is blank.

  7. esmi
    Forum Moderator
    Posted 3 years ago #

    Reuploaded version 3.3

    3.3? Or 3.3.1? Did the upgrade complete? Have you checked your server's error logs for any clues?

    Posted 3 years ago #

    I re uploaded previous version that was fine : 3.3
    The upgrade to 3.3.1 caused the problem, this is why I downgraded my version.
    My host changed server config and I cannot check my logs for the moment...
    Isn't it fabulous ?
    I've sent them an email.

  9. esmi
    Forum Moderator
    Posted 3 years ago #

    My host changed server config

    Hmmm... was this before or after the site collapsed?

    Posted 3 years ago #

    before...and I got some problems since then. The only thing strange is that the other blog ( eng version) is fine. This other blog is very similar to the other problematic one...same plugins, same versions, same posts...just a different language.
    Do you think it still could be a problem with the host ?
    I've never faced this.

  11. esmi
    Forum Moderator
    Posted 3 years ago #

    Are both blogs on exactly the same server?

    Posted 3 years ago #

    yes..well I guess so...i am on a shared one, but everything "look" on the same. I did not know that could happen.

  13. esmi
    Forum Moderator
    Posted 3 years ago #

    .i am on a shared one, but everything "look" on the same.

    Just because you have multiple sites on shared hosting packages from the same host does not mean that they are all on the same physical server. Check your hosting management panel. There may some info on which server each site is hosted on.

    Posted 3 years ago #

    @ESmi...thank you fo the info. I DID NOT know. This might be the problem. I am at the point to hope for that..

    I'll go for better server option but it is in a few months only. Until then...
    I wait for news from host and come back eventually with good news.
    Thank you so much,

    Posted 3 years ago #

    Ok...awaiting for my host answer I keep searching.
    I've added to my http://www.mysite.com/blog/index.php
    error_reporting (E_ALL);include('index.php');

    It results of a long listsaying one single error
    Constant WP_USE_THEMES already defined in ...index.php. line 14
    line 14 I have
    define('WP_USE_THEMES', true);
    I did not change anyhting...
    any clue ?

  16. esmi
    Forum Moderator
    Posted 3 years ago #

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