• I purchased the pro version, submitted a ticket, and never got a response. I saw that they are selling priority support for $199 a year but I do not know if that works as I have not tested yet. The community support forum in wordpress.org sucks so many topics and no answers. This plugin team definitely needs help ASAP.

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  • Plugin Author Plugins Area

    (@usersultra)

    Thank you for your review!

    I am really sorry to learn about your issue.

    The plugin has been adquired by a differente companay. We have improved the plugin itself and the support.

    Cheers

    I have the same experience. I have been waiting 3 weeks now for answers to a question when we updated WP core, stuff is broken. we also purchased PRO version!

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  • The topic ‘BEWARE! Users Ultra Pro Lack of support’ is closed to new replies.