Support » Plugin: WordLift - AI powered SEO » Automatic billing refunded promptly on complaint.

  • Update: They responded promptly to my complaint to refund the charges. I am so pleased with the manner in which they followed up, that I’m likely to try this plugin on one of my sites again.

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    You are required to provide billing information in order to access the free trial. They say they will notify you at the end of the trial and you can cancel if you want – this basically means they are signing you up for a subscription WHICH YOU MUST CANCEL if you aren’t using their product.

    I checked my email and have many promotional emails from them, but nothing warning me about the expiry of my trial or at any point getting my consent to bill me every month.

    It is a good plugin, but it wasn’t what I needed, so I uninstalled it and forgot it even existed. I am not very attentive to my bills and I got billed for two months before I realized that the money was being automatically credited to them – for using a freaking trial for a couple of days!

    • This topic was modified 10 months, 1 week ago by  Vidyut.
    • This topic was modified 9 months, 1 week ago by  Vidyut.
    • This topic was modified 9 months, 1 week ago by  Vidyut.
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  • Plugin Support Laura Celano

    (@laurainside)

    Dear Vidyut, I am truly sorry to read about that.

    I am Laura, from the WordLift team.

    We do send a reminder to our new clients at the end of their 14-days free trial, to let them know that the trial will soon convert into a subscription and that they can cancel it at any moment, by simply replying to the e-mail or by contacting us from our website.
    We also have a 48-hour refund policy, so that if you forget to cancel your subscription, we’ll be happy to refund your payment, no strings attached.

    Since day one, and for all of our clients, we propose a dedicated training session via Skype with one of our SEO experts, to make sure we can help everyone get the best out of our Semantic SEO solution.

    I can see that our last e-mail was sent on the 26th of June, is it possible that you missed it?

    Kind regards,
    the WordLift Team

    I just saw this reply from you, Laura. I have already corresponded successfully with your support and am very pleased in the manner in which the issue was handed. I don’t know what the problem was, but I am still not able to see the email sent on 26th June, but the problem is definitely over and resolved extremely elegantly and I have updated my review accordingly.

Viewing 2 replies - 1 through 2 (of 2 total)
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