Support » Plugin: Real-Time Find and Replace » BEWARE: Paid Version is Restricted!!!

  • ullsai

    (@ullsai)


    Bought the license, but it doesn’t allow you to work on our staging server. It says the license is not valid on the stating server because it’s on another domain.

    This is stupid and makes this tool useless.

    It’s one thing to code something on an Open Source GNU/GPL licensed platform like WordPress and try to make money with proprietary licenses — another to make ridiculous restrictions like this for people who have paid for your software.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Marios Alexandrou

    (@marios-alexandrou)

    Please send a note to the support address for the pro version. The WordPress.org forum is for the free version only.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @marios-alexandrou I’ll explain some more though I think you should understand this already.

    No one can support customers here. That is not permitted. But if a plugin or theme author upsells here or in the user’s dashboard then they open themselves up to reviews about that experience.

    Notice I emphasized support and reviews? If a review is about the pro experience then that’s valid.

    If the review begins to turn into a pro support topic, then moderators can close the review with a note about how the support portion of that conversation is not for here. The review stays but the pro support portions are archived and no further replies are permitted.

    That way your customers who started on WordPress.ORG may leave a review about that pro experience but not use this place here for pro support.

    Plugin Author Marios Alexandrou

    (@marios-alexandrou)

    @jdembowski I appreciate the explanation. I thought that positive reviews for the paid version weren’t allowed on this forum so I expected that negative ones for the paid version would also not be allowed. I’m glad to hear positive reviews for the pro version are indeed permitted.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I wish people would refrain from making statements like this.

    I thought that positive reviews for the paid version weren’t allowed on this forum so I expected that negative ones for the paid version would also not be allowed.

    No review has ever been removed because it was a “positive reviews for the paid version”. That has never been done. Reviews do get removed for legitimate reasons and if a review that was “positive” was removed, it was never because it was about a pro version.

    Plugin Author Marios Alexandrou

    (@marios-alexandrou)

    Understood. I think some of us plugin developers err on the side of caution and make bad assumptions like the one I made.

Viewing 5 replies - 1 through 5 (of 5 total)
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