Beware of the author Ruhul Amin
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Beware of the author Ruhul Amin. He engages in horrible business practices in his paid products. I am a current customer from his website http://www.tipsandtricks-hq.com and he is ignoring my emails after I have been using this membership software. I depend on this product for my business and he is completely keeping me in the dark about support, something offered for free when you buy the product. I am posting here as he completely ignores my messages and I would like to help other fellow users avoid this person who does not seem to care about people requiring support. Some excerpt of the message i got from him / his team:
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Hi Julio, I reviewed your full user profile and you have sent us lots of questions via email and forum post. I know as a matter of fact that our products are pretty stable. So there is absolutely no reason for a customer to have that many issues when setting up our plugins. This means the following is happening:Your project requirements doesn’t align with what our plugins can do.
When the plugin is not a good fit for you, it tends to waste a lot of your time and it will continue to cause frustration. This can lead to a very bad experience for both parties involved.
We can’t keep a customer whose project requirement doesn’t align with what the plugins can do. Otherwise you will continuously have the following type of questions which is very taxing on our support team too:
– How to do …..
– Can you show me how to …..
– Can tell me how to customize ….This is what you need to understand:
If there are bugs in the product we will gladly fix it but we are not here to code up your solutions or tell you how you can complete your project.
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NOTE> A BIG PART OF THE SUPPORT QUESTIONS ARE RELATED TO A PROBLEM WITH THE PLUGIN
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We sell a product not customization service. There is a different between buying a product and buying a service.NOTE> This is not specified in the sales page
………………Regards,
The Tips and Tricks HQ Support Team
http://www.tipsandtricks-hq.com…………………………………………………………..
I have to add that their products are awesome, BUT their support gets these tantrums and they fail to deliver on their promises. They promise free support but if you ask questions, they get offended. I have to add that there was a problem with the plugin indeed, and that I managed to solve it, but now I am blocked to their support, which means if something fails I am on my own. Sad that they treat customers like this. And if they feel their support is too good to be free, well, they should charge or it. Not whine about it later. To me this is false advertising, claiming to offer support and then denying it.
AND A REFUND IS NOT acceptable after using the script and mounting a business around it for 5 months. Just an apology and the due support woudl suffice
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