Beware cookiebot. you’ve been warned
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When you register it asks your card but not your business details for invoicing later. Just your personal data. Each time you try to add a site for free version it counts it like paid without you know it (no message for the payment or the size ) and when i cancel my account after 10 days i took an invoice for 127 USD approximately cause it calculates sites accordingly to their page size.
Its unacceptable tactic and its fraud. Beware you ‘ve been warned about cookiebot.com.
Forgive my terrible English but are enough to warn you about their dishonest tactics.
athan davalas
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Hello Athan – @dreamweavergr,
We regret that you posted this review before we had a chance to respond to your support request, which we received few minutes before this. We will then respond to both here:
Calling Cookiebot and our way of handling subscriptions a ‘fraud’ is a very strong word – especially when it is not true.
When you create a Cookiebot account you can choose whether you register the account as a private person or as a company (we have both types of customers). If you choose that you are a company, there will be appropriate fields for adding relevant company contact information as well as VAT number.
On our pricing page https://www.cookiebot.com/goto/pricing/ you will see that we offer a ‘free plan’. This is for maximum 1 domain and for a website with 100 subpages or less. On the pricing page it is clearly marked that our subscription prices are per domain and fixed by the number of subpages on that domain. You can always see the current subscription size for each domain (when the scan has completed) – this information is available on your Cookiebot account under the menu point ‘Cookies’.
If you would like to add more domains than the 1 free, then you need a premium subscription for each. This is also clearly explained in point 3.1.6 of our Terms of Service – which you accept when you open a Cookiebot account.
According to your support request, you added multiple domains that you only wanted for ‘test reasons’. If you had reached out to us and explained your need for testing Cookiebot on your domains without paying for the scans and the service, then I am sure that we would have been able to help you with this and could have provided you with a free trial. However, upgrading your account to a Premium subscription (adding your credit card), adding multiple domains for scans and then cancelling your account will result in you being charged for the services you have received.
It happens that a customer makes an honest mistake and in that case we will look into providing a refund as we have no interest in charging our customers for honest mistakes. We would however have preferred to look into this without you threatening us in the support request and without you feeling the need to warn everyone on WordPress about us.
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