Support » Plugin: BetterDocs - Best Documentation & Knowledge Base Plugin » BetterDocs icon displayed its largest size on WP Plugins.php page

  • Resolved 247AppsStudio

    (@it4craigslist)


    I wonder if anyone has the same issue and how to fix it. My testing website isn’t published yet, so I just screenshots the issue. The plugins.php page looks messy, the BetterDocs icon somehow displays in largest size which pushes all the page contents to the bottom of the page. If I disable this plugin, then plugins.php page is back to normal.

    When BetterDocs is enabled, plugins page looks like this.
    https://ibb.co/WtS72G0
    When BetterDocs disabled, plugins page looks like this.
    https://ibb.co/NTvm4qY

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support rafinkhan

    (@rafinkhan)

    Hi @it4craigslist,

    It seems like caching issue. Can you please clear your browser cache and check back or try another browser?

    If you are using any caching plugin on your site, please make sure to clear cache from them as well.

    Besides, make sure that you are using the updated versions of all the plugins on your site.

    Let me know how it goes. Thank you!

    Plugin Support rafinkhan

    (@rafinkhan)

    @it4craigslist,

    Hi, there. Since we haven’t heard back from you, I am assuming that your issue has been resolved. So, resolving this topic.

    Feel free to open the ticket if your issue isn’t resolved, don’t worry! Thank you!

    Thread Starter 247AppsStudio

    (@it4craigslist)

    I think you can close the ticket now. Thanks for your supports. Somehow Cache wasn’t the issue in my case. I double checked across browsers and issue is still there. So I decided to install this plugin in a separate WP package, then the issue went away. It could be a conflict with GForms or something because I used many JQuery libraries to build all the features.

    Thread Starter 247AppsStudio

    (@it4craigslist)

    @rafinkhan,
    BTW, do you know if betterdocs can be integrated with GravityForm plugin? I have a form on client’s front-end to collect software versions, so it’d be so efficient if betterdocs can connect to the GForms by formID and search by form entry’s title or content.

Viewing 4 replies - 1 through 4 (of 4 total)
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